WINDLAB Indoor Skydiving — Attraction in Petaling Jaya

The instructor was extremely professional, making the entire experience feel safe and enjoyable. I had complete peace of mind throughout the flight, and even my 7-year-old child could participate with full confidence.

Before the flight, there was a detailed briefing where the instructor explained hand signals to communicate different movements, as the wind can be too strong to hear instructions clearly.

There are different flight options available, including standard low-altitude flying and high-altitude flying with the instructor. You can check with the counter to see which package best suits you. The staff were very friendly and never pressured us into choosing the more expensive options.

However, please note that this activity may not be suitable for individuals with heart conditions. Personally, I felt a little dizzy after spinning multiple times, so it’s something to keep in mind.

Overall, I was extremely satisfied with the instructor’s guidance. The entire experience was well-organized, and professional cameras captured every moment. If you like the footage, you can purchase it afterward. Highly...

I don't recommend buying videos from them. after payment, they said that if the video does not come, you need to write to support (it seemed like this was a common situation). and indeed the video did not come. I wrote to support and said that I want a refund and refuse the video. they started to convince me that they sent the video and I need to check in spam. Naturally, I checked both spam and the main mailbox before writing to support. as proof, they sent a screenshot from an Excel spreadsheet that had the date of the visit, my name and a note “sent”. to my request to send a screenshot of the letter and say the date of sending, they said that excel proof would be enough. after re-sending to the same email address, the email came immediately and not in spam, but in the main mailbox. In general, if you do not want to waste time and nerves, I do not advise you to buy additional services from them. there are no remarks...

I had a very disappointing experience with the staff here. I simply asked to charge my phone for a few minutes so I could film my kids doing the skydive, but the staff rudely refused without any consideration. The response felt dismissive and discriminatory — there was no reason given other than a blunt “no,” which felt uncalled for, especially from a service-based business.

This is supposed to be a premium experience, yet the attitude of the staff was anything but. When customers are paying a significant amount for barely a 50-second dive, the least you expect is basic cooperation and courtesy.

To make matters worse, they conveniently offer to sell their own videos afterward, which clearly explains their lack of willingness to help customers record their own. This approach feels exploitative rather than customer-focused.

Extremely disappointed. This kind of treatment is unacceptable at a facility that markets itself as...