Nagomi Spa & Health — Attraction in Amsterdam

Waste of money. A spa service only for guests of the hotel. Came here just for "Hanaksumi" treatment. It was a big treat for myself for my birthday.. but the whole experience was awful. I arrived a bit late and although the place was completely empty they had no ability to adjust the time of the treatment. So I was tense and upset, the treatment was rushed, and very basic.. not relaxing... A lot of hands-off time (towel adjusting, creams) nothing Japanese in nature about this. Only made me aware that I needed a real massage.

Then the reception sent me to the pool/sauna area, without a towel, there were no towels in the pool area.. so I had to go back... It's quite a journey.. perhaps a 5 star building, but the service was completely lacking, so hollow...

I had such an incredible experience with the staff here. First off, they honoured a gift card from another company which I was unable to use. I can’t express how wonderful that was. Secondly, I ran into car trouble the day of my appointment and they immediately helped me reschedule due to the circumstances. Then when I arrived I had one of the best massages I’ve ever had from Chiaki. This was an exceptional level of customer service and I just want them to know how much I genuinely...

Excellent service. I booked a swedish massage, all the staff was nice and friendly, very professional and caring. The massage was perfect. The spa is calm and perfect to relax. I really recommend it if you need time for yourself and disconnect for the city. Also I wanted to note that all the staff was wearing a mask at all moment, which is unusual here in the NL, so I really appreciate it, even if vaccinated we should protect and care for the health of everyone. I will come...