Bunnings Warehouse Grey Lynn — Attraction in Waitematā

10/10 past experiences were amazing, staff friendly and helpful, happy and satisfied besides today's encounter where I felt racially discriminated and embarrassed by the staff attendant who is white and standing at the front door checking receipts.

I walked in with two work colleagues who are white and i am brown, we were all wearing similar clothing hi-viz shirt, shorts, steel cap boots besides myself i was wearing a bucket hat,

one of my colleagues purchased three small items the other purchased six+ small items and myself one small to medium (it was a craft knife) item. The interactions with staff members were positive and pleasant experience besides leaving.

The first colleague walked out after pre-paying at the tool store counter but walked thru the self service exit with my other colleague who needed to pay and the door attendant looked and saw he had multiple items and his receipt in hand but didn't stop him to scan his receipt and check if he had the right items.

I walked towards the exit because I already prepaid my item at the tool store counter, I walked the way I came in and got stopped at the door to get my receipt checked for the single item you can clearly see I have with my receipt in hand but got stopped to get my item checked and my receipt scanned. I thought nothing of it just a simple random check like the do at the airport till my second colleague who came in less then 5 seconds after me thinking he had to do the same getting his receipt checked also but didn't get it scanned or the need to see his receipt.

I'm unsure if it was the color of my skin the reason I got stopped or if I looked suspicious because of my bucket hat ? It cant be the fact that one of my colleagues bought box cutter knife refills and didnt get scanned but i did with my box cutter. I've also believe its not the route I took out because my colleague and myself both paid at the tool counter instore

but a little consistency of checking everyones receipt on the way out would be beneficial as I personally felt racially discriminated and embarrassed after because of this one interaction imagine that being the only colored person being stopped between the two white people you came with it isn't a really good look and has airport "random check" vibes It may have been a one off and im not sure but I've been shopping at Bunnings Grey Lynn since it opened and never felt this way before. Considering taking my business to mitre 10 or...

3500 customers a day (projected)!. How is traffic management (AT) going to cope with Bunnings' entry and egress streaming delays, frustrated ,directional control across full and fast-moving traffic lanes on Great North Road,, elevated disobedient driving behaviour? Opening in 24 hours on Monday 7 May...where is the traffic information for expected visitors to the store and the advice for passers-by, not to mention locals negotiating adjacent residential streets? Great North Road needs no explaining as an arterial. Bond Street is a seriously worsening ''Brickyard'' for fast and often furious drivers. Parallel parking both sides of Bond St., towards/away from the Great North Road intersection is huge and day-long, already obscuring vision when entering from side streets (Home and Seddon) with correct speed control observed in the breach rather than the observance. If there is a grand 'get to and get away from' plan - Where is it? What is it? And where is the evidence of council road works/signage activity ahead of time to ease congestion and flows? Bunnings may do well as an enterprise in its Grey Lynn 'warehouse' - and good luck to it - but that'll be immediately on the back of and eventually at the expense of already-suffering, unameliorated, local...

Absolutely amazing customer service from one of the guys on the service desk today, Kael. This guy should be promoted! Every time I have been to bunnings grey lynn, I have seen him go the extra mile to help whoever he is serving. Today, that person was me.

He is compassionate, helpful and solutions focused.

Could really teach his superior a thing or two! I was absolutely shocked by his superiors total lack of tact, interpersonal skills or desire to help a customer. A refresher on job description and customer service would go a long way. Customers generally don't appreciate being referred to in the 3rd person when they are standing in front of you. They want to be heard and helped, not given canned responses via another team member as if you are below their paygrade, when they are standing right in front of you. The fact you completely disregarded your team members ideas was the icing on the cake for me, showing a total lack of respect for him and what he brings to the workplace. Completely unprofessional.

Have chosen not to include your name here, as I hope you learn from this rather than be punished.

Kael, love your work. Appreciate you at least trying to help. Thats all anyone asks. Hope you get a pay rise and a promotion,...