Don't book the President Suite

We are a "normal" family with 2 small children who wanted to have a great weekend in Oslo.

As a surprise for my wife's birthday, I booked what was probably the most expensive room in the hotel, the so-called "President Suite".

I didn't have excessive expectations, but assumed that we would get a great, large room that deserved the name.

When we arrived, we were extremely surprised at what this was. The size of 120 square meters is of course brilliant, but in my opinion the condition of the room is unacceptable for this price and for the room to be called a "President Suite".

For your information, we would have had to pay over 11,300 NOK per night. A proud sum for which you can expect something.

We reported most of the following defects to reception on the evening of our arrival:

• Blurry windows that severely impair the view over Oslo
• A broken granite table in the living room, a second granite table completely dirty
• Cheap veneer on the doors, which is coming off in many places
• Dirt on the floor in the entrance area of ​​the room
• A completely filthy honey pot for making tea. There was hardly any honey left in the pot (so we received the leftovers from previous guests), but the lid and the container on the outside were completely smeared with honey and stuck together
• A large damage to the parquet floor where the wall bed folds out.
• The wall bed looks like it will soon fall apart. Quality has fallen by the wayside here.
• A sideboard whose veneer on the top is already showing several bubbles
• Due to a dead battery, the air conditioning could not be operated, communication failed
• In the second bathroom, a previous guest's beard hairs were still stuck to the shower walls (at least I hope that these were beard hairs.....).
• The best before date of the sweets had already expired on several containers.

When the receptionist asked me what I would expect, I just said "Either a significant discount or something else, they should be creative and think of something themselves."

The result of this was a plate full of freshly cut fruit wrapped in foil. We appreciated this and the quality was very good, but sorry, this is nothing that relates to above written damages and conditions of a 11,300 NOK priced room per night.

When we left, we actually had to pay the full price. I asked very clearly for a drastic discount. Unfortunately, the hotel only granted a 15% discount after several rounds of negotiations, mainly because I had various photos and probably because other guests had also heard this discussion.

I'll be honest and say that this was not enough for me for the shabby condition of the room. My demand was 20%, but that was not granted.

I thank you for the 15%, but as announced, I am now posting my review including photos publicly.

It is simply a disgrace to call such an old and run-down room a "President Suite" and then charge such a high price for it.

Don't book the President Suite!