Pretends to be a pet-friendly establishment. Emailed their customer service:

[One of your security guards, Nestor, who was on duty Jan 17, 2023 (11:50 am), told us that dogs are not allowed in the food court. I was asking where are your instructions, where are you notices. You don't have notices on the walls or columns of your food court that dogs are not allowed in an open area like the food court. Nestor said that instructions are in the pet pass but we weren't given any. There are no available pet pass (we entered through the basement parking entrance). The guard on the duty even requestes via radio but he just let us in.

Next time, if you have areas that are not PET FRIENDLY post it in your socmed accounts, website, and MALL ENTRANCES.

TRAIN YOUR Security Guards on CUSTOMER SERVICE and COMMS SKILLS. Naka order na kami tapos sasabihan yung husband ko na bawal yung pets at paaalisin? Sinong magsu-suffer? Yung mga tenants nyo sa Food Court lalo na kung ipapa-cancel yung food. Talo tenants nyo, talo rin kayo. Ilalagay lang sa Google Review na your mall PRETENDS TO BE PET FRIENDLY.

Suggestion lang as a fur parent, we will gladly follow your rules but COMMUNICATE IT PROPERLY AND CLEARLY. We understand very well yung mga rules, but if it's INCONSISTENT and UNCLEAR, pwedeng i-challenge.

Also, if you are not a PROGRESSIVE ESTABLISHMENT pretending that pets are welcome, STOP. Just post na you DON'T ALLOW PETS at all. It's easier for everyone if sabihin nyo na lang na hindi pet-friendly yung mall ninyo.

Again, TRAIN YOUR SECURITY GUARDS ON CUSTOMER SERVICE. After all, they are CUSTOMER-FACING, right?]