Ask Me Lisboa | Praça do Comércio in Lisbon, Portugal - reviews,open hours,photo spots,things to do

Adquirimos la Lisboa Card porque se anunciaba como una forma de facilitar la visita y evitar largas colas, pero lo sucedido fue exactamente lo contrario: estuvimos más de una hora esperando en una fila prácticamente inmóvil, donde apenas dejaban pasar tres personas cada treinta minutos. La frustración se agravó porque, cada vez que los visitantes intentábamos reclamar o pedir explicaciones a los agentes de seguridad, la única respuesta que recibíamos era “no es nuestra culpa”. En ningún momento hubo personal de la organización que se responsabilizara, ni que ofreciera información clara o soluciones. La sensación fue de abandono total del visitante. Un monumento de la importancia y prestigio del Mosteiro dos Jerónimos no puede estar gestionado de forma tan deficiente. Este tipo de experiencias empaña la imagen de Lisboa como destino turístico, genera descontento y daña la credibilidad de productos como la Lisboa Card, que acaba pareciendo un engaño. Solicitamos que se tomen medidas urgentes para mejorar la gestión de accesos, la coordinación del personal y la comunicación con los visitantes. Lisboa y sus monumentos merecen estar a la altura de la riqueza cultural que representan, y no convertirse en un ejemplo de caos organizativo. We bought the Lisboa Card precisely because it promised fast-track entry and hassle-free access. In reality, it was the complete opposite: we spent over an hour stuck in a never-ending queue that barely moved, and to make things worse, they were only letting in three people every thirty minutes. An absurd system that makes the supposed “benefit” of the card completely useless. To add insult to injury, every time we tried to complain to the security staff, the only answer we got was: “It’s not our fault.” No one took responsibility, no one offered solutions or explanations, and meanwhile, tourists were left wasting their time and growing more and more frustrated. What should have been a rich cultural visit turned into a test of patience. The management of entry is chaotic, inefficient, and highly unprofessional. It’s shocking that such an iconic landmark in Lisbon can be so poorly organized. In the end, it feels like a scam: you waste money on the Lisboa Card, and those in charge simply don’t care about the visitor experience. In short, a beautiful monument completely overshadowed by terrible organization. A real shame and a huge disappointment

Nancy WarrenNancy Warren

The Lisboa card is worth it if you plan to take public transport the whole visit. You can purchase the cards online then redeem a physical card at the tourism office at this location. Mayhe you can scan the phone tickets at the museums but public transport only takes the physical cards. The office is located in the hallway near the restaurants (see photo). If you've already bought them, it takes no time to get the physical card. The people were not rude as mentioned in the other reviews, perhaps they were mirroring how they were treated.

Raissa SerapieRaissa Serapie

The staff is very friendly and helpful (maps, directions, tips and trick to the city. Special thank to Julia (hope I didn’t mistake the name) when we’re looking for a toilet (0,50€ compare to the 4€ across the square). You can pay by cards and the staff will give you a coin. The toilets are clean and no lines usually. The shop is very spacious and full of souvenirs you’ll want to offer or gift yourself. Will definitely go back when I’m back.

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Reviews of Ask Me Lisboa | Praça do Comércio

3.7

(216)

1.0

WORTHLESS LISBOA CARD THRU tiqets.com! We exchanged the worthless online Lisboa card with worthless physical card! Very poor customer service and poor attitude at the counter in plaza de commercio! Matching exactly the value of the card! We bought the card online, received a QR code, but that was not enough! You buy it online, but if you don’t have the physical card, then you have nothing!! Like we didn’t pay more that 400 euros for 8 passes! We had to get back to the information office from the castle without beeing able to get in! Of course they were selling the worthless card near the castle, but couldn’t exchange our worthless online cards, so we can get into the castle! If we didn’t buy the card from them and we chose the online one, nothing they could do to help! When we realized how worthless the card is we tried to cancel, but of course is the policy! Can’t get a refund even that we did not used at all the card, cause it’s the policy! Kind of scam policy! Public transportation we did not used at all since bolt is very good price and comfort! We tried to go to Ocenario, but we didn’t read the fine print! I will avoid this worthless city card! We had some other experiences with other city passes before, but this one is really the only...

4.0

28w

I learned through Civitatis that this is the place to pick up a Lisbon Card. The office is extremely crowded with not much crowd control overseeing the line/door. The staff working at the office are efficient, from observation have good command of many languages and will provide good advice on what time duration to purchase based on your stay. We received a paper noting the various attractions the Lisbon card provides access or discounted prices for. I will include a review of the Lisbon card itself. The card is a little bit expensive when you’re purchasing it but if you plan on visiting many places it is definitely worth it. It provides access to over 30 major attractions in Lisbon and all public transport. Quite a few places were closed for renovations while I visited but the card was still worth it if you consider general admission prices and line skipping privileges. Bolt is relatively cheap in Portugal but sometimes during peak hours it is hard to secure a ride and use of public transport is very helpful. The card also allows you to take the train to Sintra if that is also in...

5.0

My family and I visited Lisbon in February. We made it to the office with just a few minutes to spare before they closed for the evening. We found the staff to be helpful, polite and by the end of the transaction, quite friendly. We stayed long enough to have to go back for a second card and again returned to the same staff member (Beatrice). I really enjoyed chatting with her and all the information she gave us about Lisbon (and Portugal in general) that was more nuanced than what you would find in a tourist brochure. That being said, we probably would not invest in a Lisboa card again when we visit as we really didn't use it enough to get our moneys worth and wouldn't necessarily return to any of the museums or attractions we went to this visit. Keep in mind though that we were traveling with an 8 year old so long lines and wait times are not really our thing so we limited our attraction sites to only one...

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