On arrival we had a drink at the bar before booking dinner for 7.30- bartender was very friendly & chatty, so in for dinner we where greeted & shown to our table by Adam! He was loud & abrupt at this stage, so we get menus & we look over them he then asks are we ready to order we say a couple more minutes please he said no rush we are open until 11 tonight & just walked away, so we order food & i ask can i taste the wine first as you do in any restaurant (good or bad) he responds in an abrupt manner again- you can taste it after i open it for you! Basically like it or not you order you drink it! At this stage i said ok so he set the bottle at the table & said 2 seconds ill be back to open it! 5 mins later we asked could he open it please & he responed with 1 second! My wife then said to him you already said that & he challenged her, (not good at all)At this stage i had enough & got up from the table & walked away, he challenged us on the way out saying you ordered food.this guy has issues & is just plain rude, your in a customer service environment & should remember that or go do a different job as ive never being treated as bad in any other restaurant like this. I was walking out the door furious & realised i never paid the bar tab so walked back to the bar & we where approached by the manager & asked why we where leaving so we explained & he told us tgere having problems in with restaurant (1 big problem in my opinion) he said theres no charge for the drinks even tho i insisted he still said no. Handled nicely & said please try enjoy the rest of the eveing, i would never go back unfortunately on this experience & if it was my place id seriously consider staff training quickly before...
Read moreOne doesn't simply dine at RIB - Beef & Wine, you are treated to an exceptional culinary journey. This restaurant is a must-visit gem for meat lovers and fine dining enthusiasts alike.
From the moment we walked through the door, we felt warmly welcomed and knew we were in for a treat. The ambiance of the restaurant is tastefully sophisticated, setting the perfect stage for the gastronomic delight that followed.
What set our experience apart was the flawless service we received. Our server, Dimitri, was incredibly attentive and understanding of our dietary restrictions due to allergies. He took great care in ensuring our meals were safe while not compromising on flavor or presentation. His kindness and professionalism enhanced our dining experience considerably.
Moreover, Dimitri went above and beyond in making us feel at home by conversing with my wife in her native language. This heartfelt gesture added a personal touch that was immensely appreciated. It is rare to find such dedication to customer satisfaction, and Dimitri embodied this value perfectly.
Every dish we savored was skillfully prepared and presented, showcasing the restaurant's commitment to quality. It's clear that RIB - Beef & Wine not only specializes in offering prime cuts of beef but also in delivering an unforgettable dining experience.
To sum up, RIB - Beef & Wine has exceeded all our expectations and we look forward to returning. This restaurant is truly a fine-dining oasis in the heart of Lisbon, and we highly recommend it to anyone seeking to enjoy a...
Read moreDuring my recent stay, I had the pleasure of dining at Rib Beef & Wine, a remarkable steakhouse located within my hotel. This establishment truly stands out as a culinary gem, offering a delightful blend of ambiance and top-quality cuisine that rivals the best steakhouses in NYC.
The meal commenced with exquisitely prepared starters: a Carpaccio and a Burrata, each accompanied by a refreshing salad mix. Both dishes were impeccably presented and set a high standard for what was to follow. My choice of the ribeye steak further confirmed the restaurant's culinary prowess. The meat was succulent, perfectly cooked, and could easily compete with renowned steakhouses across New York City.
Adding to the appeal of Rib Beef & Wine is its versatile dining setting, featuring both indoor and outdoor seating options. Opting to dine outdoors, I found it to be the perfect vantage point for people-watching, as the restaurant overlooks a bustling square filled with lively activity.
The service at Rib Beef & Wine mirrored the exceptional hospitality of the hotel—attentive, dedicated, and keen to ensure a memorable dining experience. This focus on customer satisfaction is a refreshing dedication that many establishments seem to overlook.
Given the consistently excellent meals and service I've enjoyed here, I plan to dine at Rib Beef & Wine throughout my week-long visit. This steakhouse is not just convenient due to its location in my hotel but is a culinary highlight that I highly recommend to anyone...
Read more