Robinsons Galleria Ortigas — Attraction in Quezon City

Pretends to be a pet-friendly establishment. Emailed their customer service:

[One of your security guards, Nestor, who was on duty Jan 17, 2023 (11:50 am), told us that dogs are not allowed in the food court. I was asking where are your instructions, where are you notices. You don't have notices on the walls or columns of your food court that dogs are not allowed in an open area like the food court. Nestor said that instructions are in the pet pass but we weren't given any. There are no available pet pass (we entered through the basement parking entrance). The guard on the duty even requestes via radio but he just let us in.

Next time, if you have areas that are not PET FRIENDLY post it in your socmed accounts, website, and MALL ENTRANCES.

TRAIN YOUR Security Guards on CUSTOMER SERVICE and COMMS SKILLS. Naka order na kami tapos sasabihan yung husband ko na bawal yung pets at paaalisin? Sinong magsu-suffer? Yung mga tenants nyo sa Food Court lalo na kung ipapa-cancel yung food. Talo tenants nyo, talo rin kayo. Ilalagay lang sa Google Review na your mall PRETENDS TO BE PET FRIENDLY.

Suggestion lang as a fur parent, we will gladly follow your rules but COMMUNICATE IT PROPERLY AND CLEARLY. We understand very well yung mga rules, but if it's INCONSISTENT and UNCLEAR, pwedeng i-challenge.

Also, if you are not a PROGRESSIVE ESTABLISHMENT pretending that pets are welcome, STOP. Just post na you DON'T ALLOW PETS at all. It's easier for everyone if sabihin nyo na lang na hindi pet-friendly yung mall ninyo.

Again, TRAIN YOUR SECURITY GUARDS ON CUSTOMER SERVICE. After all, they are...

I have always considered Robinsons Galleria to be one of the more iconic malls, a staple mall of Metro Manila. This is also where the problem lies, as the mall has not changed much over the past decade. Compared to the neighboring SM Megamall or Podium, I find myself just walking around aimlessly in this mall. SM Megamall has a greater variety of shops and restaurants, and I find that Podium has a greater number of higher quality restaurants for a higher price. Robinsons Galleria just fails to have anything unique that should entice anyone to visit. Nowadays, I only visit this mall to have my dog groomed, and each time I find myself unable to appreciate the mall as much as I did 10-15 years ago.

The lack of shoppers reflect my sentiment, as you often don't see many people roaming outside the food court and restaurant area. The consolation here is that at least there is never a parking problem.

Do note that there are some new restaurants opening up, but there are also a number of vacancies in the mall that also reflect the current...

It's my first time to experienced brownout inside mall 😬 as in no guidance from the staff/guards what to do & it's a bit scary for a second coz there's alarm most of the customers stand up 😱 good thing no one panicked? Then emergency light's on & electricity keeps on fluctuating. I hope the management will avoid this kind of incidents for the safety of all.

Ambience & design is very good nothing to complain even the comfort room first class & clean.

But I'm not recommending their parking lot very pricey no fixed rate it will coz up to P300 up 🙄 very commercialise pricing ehehehe...

Place so spacious, it's a one stop shop closing 10PM every day From MRT Ortigas /Bus walking time 7mins

Buses going taytay I think it's around 9PM or so you will have cutting trip via jeep Jennys / SM East or if FX Antipolo / Tikling.

If you'll be late I suggest MRT Shaw there's plenty Jeepney /FX even 12mn or so.

Still I will recommend this place hopefully more establishments & good food...