Hotel Catalonia Plaza Catalunya

Do not book Executive Room with Pool.

We stayed at the Catalonia Plaza in August this year. Since we traveled with our two small children (2 and 3 years) we opted for an executive room with pool for 335€/night. Unfortunately, despite the high price, we were very disappointed with this hotel. The room and the pool were a total disaster.

We had bird droppings in the water, on the patio and chairs every day. There is no pigeon defense on the front of the hotel. We had to wipe the droppings away ourselves several times a day. We had a cleaner there twice who wiped the terrace with chlorine. The children should not immediately return to the terrace.

The pool itself was never cleaned. The water quality was never checked and every day it got worse and the water turned dark and murky. My husband and one of my daughters got rashes on their legs, stomach and arms. A doctor told us it was cercarial dermatitis caused by worm larvae in the pool water. Unbelievable.

Guests from the upper floors spit gum into our pool every night and spread their cigarettes and ashes on the terrace even though the hotel has only non-smoking rooms. We complained several times to the management, but absolutely nothing was done by the hotel.

The pool is not a private pool but connected to two other apartments. In one of the two apartments there was a young couple that partied ultra loud at night and until early in the morning. They spit into the water and threw cannabis joints into the pool. The snotty spit of the one guest and all the garbage from them swam over to us and we had to fish it out. I don't want to know what else was floating around. Again, multiple complaints to management and asking for another room did not help.

The room itself was a single room and was modern and well furnished. We were provided with two baby cribs. Very negative was the water damage and mold that has spread massively in the bedroom and shower.

The phones to reach the reception or room service both did not work.

Positive was the very nice contact with all the hotel staff. The location is very good and the breakfast was good. Nevertheless, the disappointment, all the trouble as well as the disrespect of the guests towards a family with small children are too much and we will not come again. We can only advise against the rooms with pool.