Hotel Catalonia Plaza Catalunya — Hotel in Barcelona

We stayed for one night only due to a flight delay — two adults, a 5-year-old, and a 6-month-old. Unfortunately, the stay was very disappointing.||Shortly after arriving, we lost electricity due to a faulty headboard light. We notified staff immediately, and someone came that evening to try to fix the issue, but they were unable to resolve it. As a result, we spent the night without power — we couldn’t charge our phones and had to rely on our phone torches to use the toilet, shower, get changed, and care for our children, including changing our baby’s nappy and helping our 5-year-old get ready for bed and settled. With no air conditioning, the room was extremely uncomfortable, and we had a poor night’s sleep.||The layout of the room made things even more difficult. There was no natural light in the main bedroom or bathroom, even during the day. A large wall just beyond the windows created a partition between the sleeping area and a small separate space with two bunk beds — the only area where light came in. The main part of the room remained dark throughout our stay, which only added to the inconvenience of being without electricity.||At checkout, we raised the issue again with the receptionist, who assured us we would receive a full refund. However, after submitting a complaint through Booking.com, we were surprised to receive a response accusing us of plugging in a device that was too powerful for their sockets — a completely unfounded claim. We had only hand luggage, having travelled from England — hardly enough space for any high-powered appliance (unless they think we brought a washing machine).||They also claimed we refused staff entry to repair the fault, which is simply untrue. We let them in the evening it happened, and in the morning, each time they knocked, we called out “one minute,” but they continued to enter anyway. This felt intrusive and inappropriate, especially as we were trying to shower and get ready in the dark with two small children. They came to the room at 11am, with checkout at 12pm — allowing repairs at that point would have only cut into our already limited time to pack and prepare to leave.||Since our stay, I’ve seen other guest comments about faulty facilities, so it seems this isn’t an isolated issue. Despite everything we experienced, there was no acknowledgement of the inconvenience, no apology, and no gesture of goodwill — which only added to our...

Do not book Executive Room with Pool.

We stayed at the Catalonia Plaza in August this year. Since we traveled with our two small children (2 and 3 years) we opted for an executive room with pool for 335€/night. Unfortunately, despite the high price, we were very disappointed with this hotel. The room and the pool were a total disaster.

We had bird droppings in the water, on the patio and chairs every day. There is no pigeon defense on the front of the hotel. We had to wipe the droppings away ourselves several times a day. We had a cleaner there twice who wiped the terrace with chlorine. The children should not immediately return to the terrace.

The pool itself was never cleaned. The water quality was never checked and every day it got worse and the water turned dark and murky. My husband and one of my daughters got rashes on their legs, stomach and arms. A doctor told us it was cercarial dermatitis caused by worm larvae in the pool water. Unbelievable.

Guests from the upper floors spit gum into our pool every night and spread their cigarettes and ashes on the terrace even though the hotel has only non-smoking rooms. We complained several times to the management, but absolutely nothing was done by the hotel.

The pool is not a private pool but connected to two other apartments. In one of the two apartments there was a young couple that partied ultra loud at night and until early in the morning. They spit into the water and threw cannabis joints into the pool. The snotty spit of the one guest and all the garbage from them swam over to us and we had to fish it out. I don't want to know what else was floating around. Again, multiple complaints to management and asking for another room did not help.

The room itself was a single room and was modern and well furnished. We were provided with two baby cribs. Very negative was the water damage and mold that has spread massively in the bedroom and shower.

The phones to reach the reception or room service both did not work.

Positive was the very nice contact with all the hotel staff. The location is very good and the breakfast was good. Nevertheless, the disappointment, all the trouble as well as the disrespect of the guests towards a family with small children are too much and we will not come again. We can only advise against the...

Having spent a wonderful week in this hotel in 2019, we booked the same room type - the Superior Terrace with two beds - for the last four nights of our Spain trip. We were so dissatisfied with our treatment at check-in that we immediately canceled our following three nights and booked at a nearby hotel.||We went to our room - 425, and discovered that it was not a Superior Terrace room, but a lower category room which faced the street and had essentially a shared balcony. The Superior Terrace rooms are on the 5th or 6th floor (depending on which building you are in), they overlook the Eixample courtyard and pool, and have a privacy screen separating the large terraces.||We complained to the desk that this was not the category we booked, and Petronella insisted that it was. She then "found" us an actual Superior Terrace room - 603 - and told us to see if it was OK, then return the other room's keys. 603 is in the middle of a housekeepers' staging area, so getting to the room is like going through a storeroom. We also saw that the room had one large bed, but with two twin foundations.||We went back to the desk and told Petronella that we needed the room to be set up with two beds. She then told us that they could not do that, that the reason we had been given 425 is because it did have two beds, and that they had already assigned 425 to other guests, so we couldn't change back (even though we were just returning with the keys). She told us that she "might" be able to move us for our third and fourth nights.||As it was before 6:00 PM, we booked the next three nights at the Catalonia Ramblas online, and canceled the remaining three nights here, for a full refund of those nights. We felt that we were treated dishonestly, disrespectfully, and out of spite. ||Furthermore, time has not been kind to the rooms, elevators, and corridors here. The downstairs public areas have been renovated at the expense of the rest...