Urban Outfitters — Local services in Barcelona

Two months ago I was in Barcelona and bought two books from this store. There was an offer, which said that the second book would be half priced but the cashier didn’t remember to put the discount. I payed but realized that is it the wrong price and told her immediately. She wanted to correct it and asked for my Card again, a colleague even came to help her cause she didn’t know how to do it. I thought I would be reimbursed, instead I was double charged. When I s my app that I wasn’t reimbursed but double charged I went back to the store to show one of the cashier, who had helped the other girl, that forgot to put the discount. She told me that I would be reimbursed for sure but it would take up to 3 days. She also told me, that in case I don’t get reimbursed I could ask in a German store to be reimbursed. It’s been over a month now and I’ve still not gotten my money back. I’ve called numerous times, the number doesn’t go through and nobody ever picks up. I sent a dm on Instagram, no reply. I ended up calling a store here in Germany to ask for help. They fowarded my mail but nobody got back me. I contacted customer service to ask for help, they said they couldn’t help me and even refuse to provide an E-Mail or number from store. They said I should go back to store in Barcelona. I’ll gladly do that, if they pay my flight ticket. I’m really tired of running after my money. I’m never buying at that store again, this is just beyond disrespectful. They give out false information, they are not reachable and...

I went here to collect two items - a game and a glass, the website said it’s available in this certain store. But my order was cancelled two times without a reason so I decided to come by myself. But when I came there and asked the guy where can I find it he just said that it’s not available and didn’t even wanted to show me where I can look by myself. When I ask him if he could search by a code of items which I had prepared, he refused and said literally “Trust me We almost live here, it’s not in stock” and when other lady was trying to help me he also said to her that it’s not available so she didn’t help too.

The curiosity is that I came to the place the lady pointed to where the game should be IT WAS THERE. There were plenty of them and they are visible, it’s not that they’re hide somewhere.

Just because this guy thought that he knew everything and refused to check by the barcode or even to have a look it was amazingly terrible experience.

It was my first time buying from you and I think it will be the last one because I’ve spent so much...

The cashier is NAMED AT THE TILL RECEIPT AS LUCIA. terribly rude!!!bought a Jade london waiting her chatting with her colleague about her passport where she came, No GREETING OF COURSE FROM BOTH OF THEM, I WAS STANDING TO WAIT THEY END THEIR CONVERSATION. ALSO there is a QR code to scan could get the 10 per cent off, she never mentioned. The whole service was SILENT!!!! SHE DID NOT SAY A WORD ABOUT THE PRODUCT ABOUT THE SHOP. ZERO ENGAGEMENT WITH CUSTOMER CARE AND SUPPORT FOR SHOPPING MORE. This is so disappointing experience and felt embarrassing to step out the store. BY THE WAY, SHE DIDNT EVEN SAY GOODBYE. Spenting nealy 80euros you have been treated not being welcomed. Seriously? I THINK I AM GOING TO REFUND THE JEANS I HAVE JUST BOUGHT. BECAUSE IT GIVES...