Yatai Market

Disappointing Service at Yatai Market Over a Simple Drink Order

My wife and I recently visited Yatai Market, drawn in by its great atmosphere and food. However, our experience was marred by a frustrating and confusing incident over our drink order.

We specifically requested non-alcoholic cocktails, as we do not consume alcohol in any form. Initially, a waiter took our order and went to check on the availability. After a brief wait, a waitress came to inform us that our drinks were being prepared. When the drinks arrived, we were charged €20, and it was then explained that the drinks contained a liquor with a small amount of alcohol. This was completely against our explicit request for non-alcoholic beverages.

Due to the language barrier and not wanting to cause a scene, we initially accepted the drinks. However, realizing the misunderstanding, I approached the bar to explain our situation. The staff agreed to replace the drinks with non-alcoholic mojitos. Yet, to our surprise, when the replacement drinks were served, we were asked to pay an additional €12. I was under the impression that the drinks would be replaced at no extra cost, considering they were not what we ordered and remained untouched.

This situation could have been easily resolved with a simple replacement of the drinks, or even a sincere apology. The non-alcoholic mojitos, typically made with lime juice, sugar, mint, soda water, and ice, are not costly ingredients that would justify such a charge. The insistence on additional payment for their mistake shows a lack of understanding and customer service acumen.

Moreover, the communication was solely in Spanish, which added to our difficulty and frustration. It's disappointing that such a lovely venue would handle a customer service issue so poorly, especially over something as simple as adhering to a non-alcoholic drink request.