Restaurante Ginger — Restaurant in Madrid

It seemed like a promising start, as the host who showed my family and me to our table had a fun attitude. I also noticed the nice décor and ambience. We were given English menus, and while the translation was sometimes a bit mysterious, it was still understandable. The food sounded good, as well.

We got the gazpacho and baby octopus with potatoes for appetisers. They were okay. The bread roll was nice. However, the mains were not great. Were all four of us really unlucky with our orders?

My cod gratin with ratatouille had a very sweet sauce, and the ratatouille itself, although tasty, was rather lacking in vegetables. It was also an odd gratin—it wasn’t cheese like I was expecting. Everyone else’s food was not too good, either, and the steak order was wrong—we only discovered after we had all finished.

The waitress was rather rude. She looked unhappy and threw the plates down. Also, she must take orders from the men of the table first, and she’ll stick her chin out at you to indicate for you to speak. Later, when we wanted to pack some leftover food, she didn’t put the lid on properly, but luckily we noticed before leaving. She seemed to treat the locals better.

I cannot recommend this place. If you do end up going, ask for a jug of tap water. We’re tourists who don’t speak the language and as such, we were only given the bottled water option, which...

Don't go here if you are hungry

The food looks good, and it might be, but we only got half our order, it was cold, and it took 2 hours to arrive.

It was 2 hours from when we were given our menus, until our main course arrived, even with regular prompting to our waiter to take our orders. When they finally did take the order it was still a long time before the food arrived, and they completely slipped our appetizers. We were very hungry when it arrived. The spaghetti alla carbonara was cold (and not served in the cheese wheel as it had been for other customers) and the seafood pappardelle was warmer and quite good, but a disappointing experience together.

The waiter grumbled something about them being busy, but there were other tables that were seated after us that had eaten two courses and left before we got our food. Maybe it was because we spoke English and not Spanish, so maybe this is only a warning to English speaking customers.

When the bill arrived it had our appetizers on it, suggesting there was no confusion over the order, they just forgot to deliver them? They took them off the bill without a fuss and we left as quickly as we could.

Very disappointed,...

Your vacation is too short to eat at this restaurant! I have been traveling in Spain for three weeks now and this was by far the worst dining experience I have had. I booked ahead and was still shown to an awful table next to the server's station where everyone had to work their way by me to get to the restroom. Two minutes after I sat down, they wanted to take my food order. They brought me the wrong main dish - the first waiter told me it was correct, and I finally had to pull up a picture from the web to show the second waiter because I knew what I had ordered. Mind you, not a case of my bad Spanish, when I ordered I was pointing on their English menu. Then my dish magically appeared - cold and congealed because it was probably sitting there on the pass. They topped it off by charging me for a second glass of wine, which I didn't have, but would have loved to have if any of the staff had cared enough to ask. Paid 24 euros for a two-course mediocre meal and bad service experience. Only time in Spain I have ever felt rushed. Too many good restaurants in Madrid to bother...