I wish I could give this hotel & their staff more than 5 stars. This was my first ever trip to Spain & I will never, ever be able to extend my joy & appreciation in my experience in this review, but I will try my best. The hotel is surrounded by a mixture of old & new buildings lending to rich history & progressive futures. The entrance is surrounded by beautiful greenery, clean windows & walkways. Upon entering, you are greeted with welcoming faces & greetings, in both Spanish & English. The desk agents are prompt in getting you sorted out, collecting bags & getting you set up. My husband, daughter & I had been able to purchase The Level Experience, which I will say is worth the money, tenfold. Your bags are taken care of, while you are brought to a separate reception desk, again greeted in both Spanish & English, offered something to drink before settling in to finalize some details about our room. Our wonderful hostess then showed us around The Level Experience area, showing us how to use the coffee machine, going through the food items, beverages & the times everything is set up for guests. She went over where our rooms were & gave us keys after walking us to the elevators(lift). Once we got to our room, the experience continued with crisp, tidy beds, bright airy rooms that overlooked the city, spacious bathroom with amazing toiletries to use. A few moments later, the doorman brought up our bags, big smiles & warm greetings, asking if he could get us anything while he was there. We had thanked him for his offer & his service, to which he wished us a wonderful stay & headed on his way. Then, a few moments later, another staff member arrived with fresh bottled water with glasses for us, as well wishing us a wonderful stay. Throughout the whole stay, each staff member treated us so kindly & welcoming. Any time we had questions or needed to know how to get somewhere, the hostess at the desks showed us on maps or cleared confusion for us, no matter what it was they were doing, they made it a priority to make sure you knew the answer to what you were looking for. At first I thought that maybe it was just the hotel, but when we went to explore the city, we found that it is simply how the Spanish people are. I have never in my life, been somewhere that the entire population is this way. From our taxi drivers, to store employees, information desks, wait staff in restaurants, even the pharmacy (chemist) clerk were friendly & kind to us when we had questions. The Level Experience in the hotel, is one of a kind. I have never experienced such a beautiful display of hosting. The food was fresh, the drinks cold & everything was always stocked up. We got to experience flavours & foods we've never had, but also got to have familiar favourites but the taste was unmatched. Our experience in the hotel restaurant was our favourite. Jesus is one of a kind. He is fantastic at his job, but also the kindest individual I have come across in a very long time in this industry. While jobs can grind away at people's integrity, it definitely isn't that way for him. There is standard held high for anything he did. Every table was looked after, the wait staff supported, restaurant goers spoken with. Always a smile on his face, worked quickly but never rushed. You never felt like he was hoping to get away from you to do other things. Our food there was stunning. Absolutely, stunning. The presentation clean but modern, the food cooked perfectly every single time, the chefs let the natural flavour of the food speak for itself on that plate. And the consistency?! Perfection. I ordered the same meal twice & it was the exact same flavour each time. You certainly have created a standard that should be set for any hotel around the world & should be incredibly proud of your staff for representing themselves, the hotel & Madrid they way they have. Thank you, to each & every single staff member at the hotel for an experience that my family & I will be talking about for the rest of our lives. We can't wait to return to your beautiful city & hotel.