This review is based on the worst experience I've faced from a Hotel for their reservation system and confirmation. These guys have something worse than a corrupt third world government system in place. We made a booking reservation and paid through their hotel's payment link but the card was not charged or even pre authed. We followed up to their "reservations" team multiple times but they responded only a day before checkin and sent a new link for payment. However this link never worked and the response was below sub par. The person manning the reservations email is woefully inept and was simply unable to send a working link - He had copied several ids to the email chain but they all seem to be asleep till now with no one bothering to even try and help. Finally we suggested they share their bank details so that we can make the payment and then deposited the amount and sent them the receipt. However when we actually reached their desk for checkin we were treated like thieves trying to cheat our way to a room. They are totally uncoordinated and made senior citizens stand for a longtime while they "verify" our payment. Why on earth do you need a "reservations" team and a separate "front office" team? And even if you do why the hell does the guest need to know about this? Every other hotel goes out of their way to ensure the guests are made to feel welcome... Not here though. The duty manager Upendra(front office) was so arrogant as to imply we can simply send a random payment screenshot and they have to verify the receipt with their "accounts" department. And this is after repeated pleas from us that we have made the complete payment to their bank(not even a pending card transaction). This is not how you treat guests at a hotel. We were humiliated and put through totally unnecessary stress AFTER MAKING THE FULL PAYMENT.

If you value your pride as a human being, do not stay here. Whatever fancy stuff they offer as a "4 star" hotel is pointless when you humiliate guests at checkin itself. We stayed at 10 different hotels in our trip in Sri Lanka and this is by far the worst we've experienced - Not just here but anywhere in the world.