I called White by Spa to make an appointment for an Ultimate Foot Ritual for 3 girl friends and I. As one of my friends is Muslim, I requested for someplace private for us. The person who made the booking said they had a private room and would make the arrangements accordingly. When we got there in the morning, the staff directed us to the common area. I assumed it was that room they had booked for us 4.

When my Muslim friend removed her hijab, a staff member said she couldn't remove it since they would be expecting their male therapists to come in and out of the room. Then I mentioned that I was promised a private room for us. The staff member then went on to say that they could give us a private room if we pay an extra fee which was never communicated to me when I made the booking two weeks ago.

My muslim friend then asked the staff member to check if there were any confirmed bookings with men that day as having other women in the room wouldn't be an issue. The staff member then assured they won't send any men to our room during our session and that they would direct the men to another room instead.

Half way through the session, in walks a male therapist followed by a young man (customer). My friends and I were dumbstruck and my Muslim friend was shocked and embarrassed. We then saw the previous staff member rushing to the room and urging the male therapist to leave which he did, leaving the young man alone in the room. My friend and I then immediately asked him to leave the room.

I couldn't enjoy the rest of the session after this episode and apologized to my Muslim friend.

After the session ended, I complained to the manager about it. Though it was clealry their fault, she said I should have requested for the private room when I got there, clearly not taking ownership. She even went on to say that the male customer who came to our room yelled at them and stormed out for being asked to leave.

Later when we were offered the herbal tea and pickle, I saw that their was pineapple in my one even though I mentioned in the form that I was allergic to it. When I complained to the manager about it, instead of apologizing to me, she said that was how pickles were made and I just needed to separate the pineapple from the rest of the pickle. I was surprised when I heard this because clearly she had no idea how allergies could be fatal for some people even when touched. And what was the point of even filling the form if they were going to ignore it anyway?

Clearly Spa Ceylon has hired incompetent, inexperienced individuals who have no idea on how to handle issues or their customers. We werent even offered any compensation.

Even though the massage was good, the service was rubbish. They disrespected my Muslim friend and almost caused a medical emergency for me.