Park Hyatt Zurich
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We have recently stayed at the park Hyatt Zurich for 9 nights and my impression wasn’t the best to be fair and I will explain. On arrival we got to the reception and the receptionist named Anastasia couldn’t find our reservation, we have paid before arrival and even then took us far to long to check in. She doesn’t seem to know what she was doing. At first I thought bless her she is probably a new employee but we had more problems with her during our stay. Restaurant downstairs is pretty but dusty in the corners, service very slow and often they will mess up with your order or make you wait 45m for an egg royal while your coffee gets cold. The bedroom was lovely, nice in size and has everything you might need but again we dropped some wine in our bed sheet and we could see that little drop during our stay meaning the bed sheet wasn’t changed. We often call downstairs to request the baby's trash to be changed or to take our clothes to Laundry event that we filled the paper prior but nobody from the housekeeping team took care of that. Bell boys are never there when you arrive to park you car, and often are busy chatting away instead of helping. The location is amazing and staff generally are very polite and nice. So based on the price we pay and the 5-star experience I had else where I must confess I was a bit disappointed with the experience we had. Maybe bad luck but will make me think twice before booking here again.
Jean RauwersJean Rauwers
00
As we arrived, much of the staff were present to welcome us back, including the GM Stephen - really making me and my family feel special - plus we were already checked in and straight to our rooms! While many people looked after us - Mostafa ElKady went above and beyond to accommodate our needs and small changes to our suite - which made the overall stay excellent. Most people will talk bout the amenities, spa, bikes, art, food but frankly the service and care they took with our daughter is what made it for us. Our bathroom had a special bathtub for her, cute diapers, toys, creams, special shampoo, a lovely crib to sleep in and the dining table in the room even had a baby chair! As Sophia played in the lobby among the sculptures nobody minded and often gave her a smile and encouraging wave (however, sorry she shouldn't be touching everything!). Even a young South African lady working at the hotel bar saw Sophia was getting agitated while her mother and I were eating and started entertaining Sophia - keeping her busy while we quickly ate our meals. Saum, at breakfast, always remembered our orders, and our family from previous visits, making the whole experience better. Keep it up team Hyatt - Bravo and see you soon! PS thank you for opening the lobby at 3AM and having room service make me that amazing burger so I did not have to wake up my family when I came late :)
Jimmy KhanJimmy Khan
20
I was on business trip, 1 day at PH Zürich. The hotel and rooms are great! Best location, 2 minutes walking distance to Bahnhofstrasse and to the lac. The reception is amazing, service and hospitality just Perfect! That’s the Park Hyatt standards! Top! Food and beverage; very disappointing! Went for dinner and few drinks with friends to Onyx bar. First the team was very unfriendly, it seems they don’t need the Business! A) we ordered few glasses rose wine, the waiter had no clue how to serve wine! He opened a new bottle, but did not change the glasses, by opening a new bottle, he did not ask for a tasting! I asked for some nuts, no napkins no spoon were served! It seems we have to use our hands to take the nuts. After asking for a spoon and some napkins, the waitress were looking stressed. Our glasses were empty, no one ask for a refill! I literally had to ask for another round. It seems there were sitting some VIP at the cone shaped wooden table, their treatment were excellent! It seems your waiters not even manager doesn’t understand how the hotel industry works. A shame! We ordered the Burger medium, it was completely overcooked and try! As I Said, i would come back for the rooms! But never again for your food and beverage. I highly suggest to look Into your service!
VisionbyrmartiVisionbyrmarti
10
The rooms are big and pretty, the staff is fantastic. Cleanliness: The room could’ve been a bit cleaner in detail (crumbs in the bathtub, grease in the light switch, coffee machine not cleaned from previous use, coin sized spots on the cream colored couch). The fridge had a sanity seal, indicating that it got cleaned and sealed after the last guest. But the seal was broken already, indicating that it wasn’t cleaned from the previous guest. The rest of the room was in perfect condition. Facilities: - Since I was traveling for business, I wish I had an iron on the room. I could’ve probably asked and received one but was just staying for a night and didn’t want to go through the hassle. - I wish there would’ve been some more shelve space where I can place my clothes, could only find hangers - The shower is in a big open space next to the bathtub. The temperature of the warm water was volatile for a few degrees every other second. (Hot, cold, hot, cold). Additionally, though the design is nice, one is getting pretty cold when you shower in such big open space. - I didn’t go to the breakfast since I didn’t know if it was included in my room rate - The tech in the room is a little slow (response times of TVs), but nice feature to have a TV in the mirror
Julian RedlichJulian Redlich
10
"I like hotel lobbies. They're never boring. People come and go. They meet, they part. Those are the best moments in life” - Erich Maria Remarque Atmospheric lobby, I get positive emotions from polite and attentive staff, delicious cuisine and beautiful serving of dishes
Natalia TykhoniukNatalia Tykhoniuk
40
The restaurant is really good , nice atmosphere, 5-star service , highly recommend!😍
Léa KLéa K
10
Nearby Attractions Of Park Hyatt Zurich
Lindenhof
Grossmünster
Zürich Opera House
FIFA Museum
Zurich Thermal Baths & Spa
Fraumünster Church
Botanical Garden
Arboretum Zürich
Quaibrücke
St. Peter

Lindenhof
4.7
(5K)Click for details

Grossmünster
4.5
(3.8K)Click for details

Zürich Opera House
4.7
(3.1K)Click for details

FIFA Museum
4.3
(2.4K)Click for details
Nearby Restaurants Of Park Hyatt Zurich
Zeughauskeller
Haus Hiltl
Swiss Chuchi Restaurant
Babu's
Tibits
Paddy Reilly's
Luigia Zurich
Black Tap
Papa Joe's
Outback Lodge

Zeughauskeller
4.4
(5.2K)Click for details

Haus Hiltl
4.6
(4K)$$$
Click for details

Swiss Chuchi Restaurant
4.3
(2.8K)$$
Click for details

Babu's
4.4
(1.6K)$$
Click for details
Basic Info
Address
Beethovenstrasse 21, 8002 Zürich, Switzerland
Map
Phone
+41 43 883 12 34
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Website
hyatt.com
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Reviews
Overview
4.5
(996 reviews)
Ratings & Description
attractions: Lindenhof, Grossmünster, Zürich Opera House, FIFA Museum, Zurich Thermal Baths & Spa, Fraumünster Church, Botanical Garden, Arboretum Zürich, Quaibrücke, St. Peter, restaurants: Zeughauskeller, Haus Hiltl, Swiss Chuchi Restaurant, Babu's, Tibits, Paddy Reilly's, Luigia Zurich, Black Tap, Papa Joe's, Outback Lodge

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