Extremely disappointed, no concern for guest safety.

Our stay at the Hyatt Dar es Salaam was deeply disappointing, primarily due to the hotel’s complete lack of concern for guest safety.

On our first day, we specifically asked if it was safe to walk outside, and the staff simply assured us that it was. However, within ten meters of leaving the hotel, we were immediately harassed by a street artist who persistently pressured us to follow him to see his paintings. Even after firmly refusing, he approached us again later. During just 20 minutes in the city, we felt uncomfortably watched the entire time. We only saw two other lightskinned tourists the whole time, which made us feel even more exposed. The hotel provided no warning, no advice on how to handle harassment, and not even the number for the tourist police for emergency.

What disappointed us even more was how the hotel arranged our transfer to the ferry. The driver barely communicated with us, not even when people tried to open our moving taxi and grab our luggage. Instead of ensuring our safety, he dropped us off alone, where we were immediately surrounded by four aggressive men who forcefully took our bags and demanded money. We were terrified and overwhelmed, yet the hotel made no effort to prepare or protect us.

The Hyatt Dar es Salaam does not care about its guests’ safety once they step off the property. We felt completely abandoned and unprotected, thrown into dangerous situations with no guidance. This level of neglect is unacceptable for a hotel of this standard. We would never stay here again and strongly advise others to think twice before booking.

To make matters worse, the housekeeping staff was cleaning the rooms next door very loudly at 10:30 PM on both evenings of our stay, making it impossible to sleep. Additionally, hotel employees rang our doorbell at 11 PM, which was completely unacceptable and disruptive. This lack of organisation and respect for guests’ privacy further added to our frustration.