I visited today with my partner and 15 year old son. My son and I were last here about 6 years ago.

We got a family wrist band each. On offer for £9.99 each (see photo).

WELL worth the money for what you get with that offer!!

The unlimited pizzas however... Us adults couldn't eat it, it was so poor. But we didn't expect high class stuff... And thankfully had filled up with a huge breakfast elsewhere in the retail park before going to Codonas. Just incase. Didn't expect to not be able to eat more than a single bite each though! So be aware... It's pretty awful! And despite having times inflicted on you that you HAD to go to it at. There was major queues for it.

The outdoor area was definitely the highlight. Well worth the cash. The time flew!! Loved the more recent additions that were not there years ago. Like the pirate ship and the circular spinny dropper thing.

The arcade... Well! That was very disappointing! Considering how much cash is spent by people in there (including us).

Quite a few things were broken... but NOTHING broken had signs up that they were. Anywhere. So you'd take off your jackets, bags, etc. Handing them to someone with you, or finding a place by the machine to place them. Get in/on the ride. Ready to insert your cash and get going... To find that it was broken. So then you need to get all your belongings together again! Going through this process. Several times... Was very frustrating!! Especially when, like myself, you have disabilities. This is wasting my energy levels and increasing my pain for no reason (chronic fatigue and pain). A reasonable expectation would be that broken items were labelled as such.

On the Raving Rabbits VR experience in the arcade - there was a very unprofessional looking, scrawled, handwritten small notice stuck to the bit where you pay. Stating the cost of it. No notice whatsoever that the ability to pay by card by inserting it, or by contactless was not working and it was currently cash only. By this point, we were not at all surprised that yet again, we wasted time and effort and energy doing something for zero reason. A small printed note would have given a much better impression.

There was lots of staff standing about at various times, not doing much of anything. And yet, when you reported something wasn't working... When you seen the item again. Even hours later... There STILL was not a sign up. So I stopped bothering trying to be a helpful person and informing them. Wasting my time when they blatantly didn't care. Surely it would not take much time, effort or money, for Codonas to provide some laminated out of order signs that staff could put on broken items?

We had no problem or issue that things WERE not working. These things happen and repairs can take a while... But to not state this. Anywhere. Is not customer-friendly and definitely not disability-friendly. It's just going to annoy people you want to return again!

My partner isn't much of a fan of outdoor rides. But he got the wrist band to partake in just a couple of things. The main reason he came at all, was for the advertised (see photo) Dino 4D ride... That was not even on! Nothing to state this at either places you bought the wristbands! That there was some Hallowe'en Frankenstein thing on instead of the Dino ride. So he'd have been cheaper just buying tokens for the couple of things he actually went on. False advertising is not acceptable, I don't even think it is legal here in the UK. The website states you get a Dino ride included in the cost we paid. Yet we did not get this. We were all looking forward to that, and were let down. The website had been updated to include this temporary cheaper wristband price AND the school holiday type dates it was applicable for. Yet was not updated to state the correct ride you would get. Another thing that is frustratingly annoying to customers, if we can't trust you!

Understandable of course if things aren't open/available or are broken because of weather, break downs etc. But this wasn't the case.