Peter Tyson — Attraction in Carlisle

VERY DISAPPOINTED

Bought a new Streamer/DAC from Peter Tyson Eversolo DMP-8 on the 13th January this year @ a cost of £1600.

The unit was delivered to me on the 15th of January, so far all good.

After listening to this unit for a couple of weeks and being very disappointed with the sound quality (hard wired to my router) thought well lets try Bluetooth to see if the sound quality improved only to find the unit would not connect to Bluetooth.

Contacted PT requesting a full refund and asked if they could issue me with a prepaid returns label, was told that they did not do that and in order for them to refund the item had to be faulty, I said well the item IMO was faulty and that's why I was returning it.

They then informed me that they would refund my £1600 but for them to organise a courier to uplift the faulty goods they would deduct £100 from my refund, either that or pay for the return myself, my choice.

So I returned the goods at my expense on the 13th of February to receive my refund of £1600

They sent me out faulty goods and refuse to pay for their return

So please give this BUNCH of CHANCERS a wide berth.

PETER TYSON OWNER can't find their email WANTING to CHARGE ME £100

There is absolutely no mention of us charging you £100.00 to arrange a collection in the emails, all we stated was that as it was a change of mind return and not a fault, you would be responsible for sending it back to us.

Folks it was dead easy for me to find, but given my previous disappointing experience with this company it was to be expected.

Please see a copy of said email BELOW sent out by their very own LUKE ROBINSON

From: Peter Tyson Customer Service Department Sent: 12 February 2025 13:32 To: GERARD BARTLETT Subject: RE: Peter Tyson Warranty - 1766729

Hello Gerard We don’t normally collect unless a product is fault. I can arrange a courier at a cost of £100 and take it off the refund amount if this is better for you? Do you have all of the original packing?

Kind Regards Luke Robinson

Customer...

Be very cautious when ordering from Peter Tyson - would not recommend.

In good faith I ordered a Fisher and Paykel CI904CTB1 induction hob from Peter Tyson on 25th May 21 which was advertised as being in stock. I was contacted shortly after the transaction was made and informed by staff 'our stock is showing an in correct amount and we don’t have any'. A full refund was offered or I could leave a non-refundable deposit to secure the order.

I was assured that the appliance would be delivered in June then the end of June then sometime in July then August. It arrived today 11th Aug 21 entirely broken with the glass surface in dangerous shards.

A Peter Tyson employee stated that no other stock was available for any 900mm hobs and to expect upto a three month delay for a replacement or any exchange. This I was told is true of any item offered by Peter Tyson which they do not have in stock.

Further, a refund would only be given when the broken glass hob was repackaged and received back into stock with Peter Tyson.

Misleading information given from the start and throughout over stock and delivery, with calls rarely returned. Service department who are responsible for resolving these issues entirely cynical and holding monies to ransom until stock received - especially odd given the condition of the appliance and the shards of glass.

It would be useful for Peter Tyson to advertise issues with stock and be cognicent of the customer experience in these situations.

Would welcome any contact from directors Peter, Paul, Matthew or David Tyson to resolve.- for a family business very...

Very poor post sale technical service. After returning my faulty Bose Soundlink to Peter Tyson under guarantee for repair they returned it without the original charger I had included in the package and didn't repair it. My Dad bought it as a present on 25 October 2019, invoice number 100104784, and it was returned for repair on 25 May 2021. The appliance wasn't repaired, or a new battery fitted which is where I felt the issue lied as I use my Bose everyday. They said they installed the most recent software update which I had already done myself! Customer Service even said they didn't get many returns, which sounded like a post sale fob off from a disinterested seller. For a number of months my Bose stopped charging even when the adapter supplied is connected. Prior to that it repeatedly decharged completely, wouldn't charge in the interim and would only charge when I did a reset. Sometimes it charged up to 70% only and then refused to fully charge and then I had to let it decharge before doing another reset to allow it to charge again. I thought maybe the connector was faulty so I bought a cradle however this made no difference to the...