Subject: Complaint Regarding False Advertisement and Entry Denial at Grosvenor Casino Leeds

Dear Grosvenor Casino Management,

I am writing to express my deep disappointment and frustration following a recent experience at Grosvenor Casino in Leeds on Boxing Day. I traveled to Leeds to spend the Christmas holidays with my family and invited friends who had come all the way from Hong Kong for the occasion. We were looking forward to a festive evening at your establishment.

To our dismay, upon arrival, we were informed by the two ladies at the front desk that the banners displayed around the building stating, "No membership required, 18+ allowed to enter," were outdated. According to them, memberships were indeed necessary for entry.

This discrepancy between the advertised information and the actual entry requirements not only resulted in a significant inconvenience but also tarnished our plans for a memorable evening. The friends from Hong Kong, especially, were disappointed as they had anticipated a hassle-free experience based on the information provided on your banners.

As a customer, I feel misled by the false advertisement, and this has negatively impacted our perception of Grosvenor Casino. I kindly request that you address this issue promptly to ensure that future patrons are not subjected to similar misunderstandings.

Clear and accurate communication is essential in maintaining the trust and satisfaction of customers. I trust that Grosvenor Casino will take the necessary steps to rectify this situation and prevent such incidents from recurring.

I appreciate your attention to this matter and hope for a swift resolution.

Sincerely,

Ayesha