Battersea Park Millennium Arena — Attraction in London

Very dissapointed with customer service/receptionist here. I was calling more than 10 times to make a booking for the tennis court as I need to use my credit. Call is the only options or come by directly to the receptionist. Since no one is picking up the phone I decided to stop by directly. I called just in front of the receptionist just to see if the phone is working and to test if receptionists were busy on something else. Quite shock finding the truth, they just simply ignore the call!! This is totally unprofessional. I was angry at the receptionist and complain directly but I figured I need to let the manager/management know about this. Hopefully they read this and genuinely address this isue. This can be mitigated by simply automized online booking for using the credit but after all the service quality of the customer service need to be addressed! I really hope they can take a small action to continuosly improve the...

Only positive is that they have a lot of tennis courts; but Prices have gone up massively (+25% for the court booking fee and yearly membership is now £70 which basically only gives you access to early court bookings) Although prices have gone up, nothing has been invested in refurbishing the courts. They are now extremely run down, the nets have massive holes in them and there’s pot holes everywhere The booking system is from another century, does not have any rebooking functionality (in case you want to move a booking) and it does not allow for refunds when bookings have to be canceled (e.g. rainy conditions) but only credits There seems to be staff there but no one picks up the phone which makes using credits virtually impossible (have to physically go there...

Tennis courts are only for coaches. Although bought membership which is supposed to let me book 7 days in advance, never managed to book one. However, coaches always could book the designed court. What kind of trick are they playing? Don't mention the massive holes in the net and poor conditions of the court. Can't be worse!!! UPDATE: Now practicing serves by yourself are not allowed on the court. It is only allowed to be accompanied by a their licenced coach (90 quid per hour???). The only thing you can do on their court is rally with no more than 4 balls. If your kid dreams to be Rafael Nadal, it is the last place to fulfill your kid's dream. They care about MONEY only, no neighbourhood, no support! Would rather...