Simmons Bar — Restaurant in London

I recently visited Simmons Bar, and while the venue itself is always a great spot for a night out, what truly elevated my experience was the exceptional service provided by Soli. From the moment we arrived, Soli set the tone for a fantastic evening with a warm welcome, genuine enthusiasm, and an infectious energy that made us feel like valued guests rather than just customers.

Attentiveness & Efficiency

Soli demonstrated an incredible ability to balance multiple guests while maintaining a personal touch. Despite the busy atmosphere, she never let the service feel rushed or impersonal. Whether it was promptly taking orders, checking in at the right moments, or ensuring drinks arrived without unnecessary delays, her attentiveness was seamless and professional.

Knowledge & Recommendations

A true sign of a great bartender or server is their understanding of the menu, and Soli clearly knew her craft. When we were unsure of what to order, she confidently recommended cocktails based on our preferences, explaining the flavors and ingredients with enthusiasm. Her suggestion of [insert specific cocktail] was absolutely spot-on, and her knowledge of spirits and mixes was genuinely impressive.

Engagement & Charisma

Beyond just great service, Soli had an incredible ability to create a lively and welcoming atmosphere. Her charisma made interactions enjoyable, whether through friendly banter, a well-timed joke, or a thoughtful gesture like remembering our previous orders. It’s rare to find someone who can effortlessly enhance the overall vibe of a bar, but Soli did exactly that.

Attention to Detail & Customer Experience

One thing that truly stood out was Soli’s attention to detail. She noticed when our drinks were running low and proactively offered another round without being intrusive. When one of my friends had dietary restrictions, she was quick to provide alternatives and double-check ingredients to ensure everything was suitable. These small yet impactful gestures showcased her commitment to customer satisfaction.

Going Above & Beyond

The highlight of the night was when Soli went out of her way to accommodate a special request for a celebratory drink, adding a personalized touch that made the moment even more memorable. Her effort to make our experience unique and enjoyable didn’t go unnoticed, and it’s the kind of service that turns a regular night out into an unforgettable one.

Final Thoughts

Exceptional service is what separates a good venue from a great one, and thanks to Soli, Simmons Bar firmly sits in the latter category. Her professionalism, charisma, and dedication to customer satisfaction made our visit outstanding. If you’re looking for a place where you’ll be genuinely looked after while enjoying top-tier drinks and a great atmosphere, make sure to ask for Soli—you won’t be...

NIGHT started bad from the very first round I got there!

The bouncers do not allow you to take your drinks out when smoking or vaping (which is fair) but allow you to leave your drink on a ledge next to the door?

Where all the drinks look the same and could be spiked as they are not supervised.

I find this alarming especially because the crowd is young 18-25 which I believe requires a better duty of care!

So either you leave your drink on the ledge or down the drink before going out to the smoking area (irresponsible drinking)

The reason I’m annoyed is because I chose the option to leave the drink on the ledge but when I came back, two of my drinks were cleared up or stolen.

I told the useless bouncers and they told me it was my fault and SIMMONS are not responsible!

WHICH IS A SHAME! Because of their poor customer service I chose to not spend no more money which is probably a good thing as usually I can spend up to 3k on a night out in Mayfair (not showing off)

Moving on the bouncers must have all been bullied in school because their unnecessary aggressive nature and lack of experience reflects in the whole team’s pathetic organisation and diffusion of arguments and fights (I worked on the doors for 5 years SIA)!

Not being racist being Asian myself but the Asian bouncer honestly is lucky I didn’t punch him up for his aggressive tone and attitude he used to address me on numerous occasions (I may have years ago but I have matured as a person and violence is not right) and being a trained MMA fighter I have self discipline.

He was giving orders to me like I’m a child (I’m a 39 year old man so you lucky I didn’t school you on your communicational skills)

Anyhow sorry for my long rant. SIMMONS DO BETTER especially as your target audience is 18-25! You owe these kids a duty of care!

The most polite and genuine person was probably the gentleman- toilet attendant, bar staff and cloak room lady!

If SIMMONS was my establishment I would get rid of all the bouncers but that’s just my opinion!

All of this could have been resolved with a reimbursement of my drinks! However £33 cost SIMMONS (Oxford street) almost 3k as we were celebrating my nephews 22nd Birthday and was ready to spend!

Bouncers need to understand their position and job role and leave the management to the management staff.

Thank you

Your...

Visited many Simmons Bars in London and decided to reserve an area at the Oxford Circus, London branch for an event. This was a combination of a university reunion after 20 years as well as celebrating a double Birthday! From the initial communication with Claudia at head office reservations team, to visiting the branch to view the premises. I had a lovely meeting with the branch manager - Nicole, who was highly supportive. I was highly impressed on how accommodating and supportive the staff was to ensure the bookings was secured and to ensure guests had an enjoyable and successful time. All my questions leading up to 48 hours to the event day was cleared. Upon arriving the oxford circus branch that evening, Simmons Bar were true to their word, on how busy the branch was, and it was only 5pm on a Saturday. The security staff were professional and welcoming to all guests.

The door manager and another staff Igli supported me to ensure my reserved space was cleared of previous guests and provided help in decorating the area, as well as storing a birthday cake so it wouldn’t be damaged. Igli and the door manager went far and beyond to provide all the assistance I needed before the guests arrived. The whole event went smashingly well. As us ‘oldies’ we didn’t stay long, only a few hours, however it was lovely to see everyone enjoying themselves. The music was a bit of hit and miss… didn’t understand the DJ’s mix, one song hip hop, which got everyone going, then the next song Abba? Overall, a excellent experience as this branch....