Boots — Attraction in Manchester

I ordered an emergency prescription to this pharmacy as my GP turns me away if I order my monthly prescription too early, and the NHS website warns that it can take 3-5 working days until it’s ready. So with my nominated pharmacy not being open on the weekends, it’s difficult to catch the small time frame in which I can actually order and collect my prescription before I’ve run out of tablets.

The Southeast Asian lady who works at the pharmacy was rude and hurtful when she scolded me for ordering an emergency prescription. Apparently she “had to give out a number of emergency prescriptions recently” and decided to take it all out on me that day. Not sure why she had such an attitude about it considering I paid more than 4 times the price with it being an emergency prescription.

The tablets I take cause brain fog and memory loss, which I’ve been struggling with recently, and as a pharmacist she would know about these side-effects. It can get confusing with when I should order the tablets (is like a very difficult puzzle to solve), and being turned away by your GP / scolded at the pharmacy for medication that is vital for your mental health / causes unwanted side-effects is not a nice experience.

I thought maybe she was having a bad day and that I should offer some compassion, but I’ve seen her treat other customers similarly before and was just as taken aback by it. The young Italian lad who also works at the pharmacy is delightful however and an absolute angel in comparison. This visit was about a month ago now and I still think about it daily. I’ve worked in customer service most of my life and I’d never dream of speaking to a customer the way this woman...

The worst service I have seen with me mum of 2 babies. I spent more than 4 minutes looking for a baby wipes and I couldn’t found any and there’s no stuff to help and my babies where overtired also one of them was unwell and both they need to be changed. I went near the till to ask where I can found baby wipes, I said 3 times please and excuse me and the she ignored me and than I waited and re asked again (excuse me), the stuff lady her hair was pink I couldn’t get her name she was very rude with me and not polite I told her it’s emergency situation and I will miss the train and I need wipes for my baby just wanted to know where I can found them because I can’t see any of them , she was taking in loud voices and not being polite at all . And keep saying I’m serving someone else. I will never come to this shop at all because it’s not supported...

Visited this Boots several times on my way to work and each time the service gets worse, not only are there NO normal tills available, only self pay, but when you ask the staff for help you are greeted with an attitude. On more than one occasion I have encountered Richard and each time the experience gets more unpleasant, he is argumentative, rude and not helpful in the slightest. Had I not needed something specific I would never go in. The shelves are ways bare, fridges are never cold and you are made to feel like a nuisance. I will not be visiting again...