Kate Spade Outlet — Attraction in Albertville

Purchased with cash a very cute crossbody purse and it was still under Kate Spade’s warranty. During time of purchase, clerk was friendly and helpful. After 6 months, the leather on purse started fading. I didn’t keep the receipt after 6 months and especially when I loved the purse. I called the store about the warranty and the rep on phone put me on hold before even asking for my information as if she was already expecting not to help. I advised the rep of Kate Spade’s warranty on purses and the rep mentioned a receipt would be required. She did not try to help further and didn’t even ask for spelling of name or date of purchase but I asked her to check their system for proof of purchase. She put me on hold again and then claimed nothing was found. Good luck on returning items within warranty because staff doesn’t seem to care one bit. No longer planning on returning due to...

I am typically happy with Kate Spade! My latest experience has me a little upset however! I had ordered a necklace and earring set as a Christmas present and accidentally ordered twice (online). I called customer service and had a Representative “fix” the issue and credit the account. It never showed up, so I called again… Now this Rep tells me that there was never a credit put back and that the last Rep must have been new. She tried fixing the problem and told me I would have a credit to my card… that was 2 and a half months ago now! I will reach out periodically and am told over and over that I need to wait until the next billing cycle on my card… two and a half months later?!?! I would like this to be taken care of properly. Lesson learned… maybe stick to in store 🤷🏼‍♀️ Hoping this issue...

This is the first Kate Spade store I've had the opportunity to shop in (although, yes, it is an outlet store) and I was very impressed. I love the format of the store: its not overwhelming --- yet is adequately stocked with gorgeous purses and accessories. It is the ultimate in tasteful, and the prices were very...