Pandora Jewelry — Attraction in Allen

3 years ago we bought my mom a bracelet at the Allen Watters Creek Pandora store and have continued to purchase additional charms for it. Shortly after we purchased it, the clasp broke, so my wife took it in and they sent it off for repair. A couple of months ago, it broke again, so we returned to the store.

We were promptly told by the representative, whose name we did not get because she was not wearing a name tag, that this bracelet must be really old because she had never seen it. She explained the one year warranty and said that she could not help us. I asked her what alternatives there were and she said, “There are none.”

My 78 year old mom asked if there were someone at corporate she could speak with about the whole situation with the repeatedly breaking clasp, and the representative told her no because this store is a franchise. I’m not sure if she is the manager or not, but she gave us one of the most memorable bad customer service experiences we’ve ever had. She offered no sympathy nor any creative solutions. I finally had to ask if there was another bracelet that the charms would fit on. She acknowledged there were, but my mom was done with it and said she’d take her business to James Avery.

It is beyond me why the franchise owner would would allow such a horrible representation. Maybe he or she has no idea. If I the time, I would look up the name and give them a call, but I don’t have the time. I am just going to send this message and take my business and my...

I went in today to have my bracelet cleaned and to purchase a new charm. When I walked in, I was greated and I told the lady that greated me that I would like to get my bracelet cleaned. She said ok, it will take a minute. I thought she was meaning it would be quick. She took my bracelet walked to the back and came back out. I started looking at charms and 45 seconds to 1 minute she came back out and said it ready. I was shocked she put my bracelet back on my wrist and said something like, just as shinny as when you purchased it. When I looked at my bracelet it was dull and tarnished just like I gave it to her. There was another lady already inside the store when I arrived. She with the other sales person. The other sales person was looking at me with a smirk in her face and she was cleaning jewelry for the lady that was waiting, but she was using a cleaning cloth after she came from the back with it. I did not purches a charm. But I purchased majority of my charms and my bracelet from this location and if they would have looked the way they did today after she supposedly cleaned it. I wouldn't have never purchased from Pandora at all. I'm confused on why the lady who happen to be white, recieved the full complementary cleaning service that is offered to customer's...

Terrible customer service. I visited the store on 12/28/17. When I arrived, there were two sales associates in the store. One was with a customer. The other one looked up and welcomed me and told me that someone would be with me in a minute. Turned out, that associate actually had a customer too, but the customer had gone out to his car to retrieve something. No big deal. I browsed for a minute and a phone started ringing. After a minute or two, a fellow came out of the back of the store and answered the phone. I was standing right in front of him, so I know that he saw me. In a few minutes (while he was still on the phone) a couple came in with a child. When the fellow finished his phone call, he started helping that couple that came in 10 minutes after I did! On a side note, the couple must have been raised by wolves, otherwise they would have pointed out that another customer was in the store ahead of them and unfortunately, this couple will raise their child to be equally rude. I usually do not shop lower end jewelry stores, but had seen a couple of bracelets that were cute and thought that I might like one. I'll stick with the higher end stores. . .much better...