La-Z-Boy Home Furnishings & Decor — Attraction in Altamonte Springs

We had challenges. We have been to this store previously and the staff did a wonderful job, so we returned when we needed / wanted new recliners.

Although our sales rep, Gabi, was knowledgeable and did a good job getting us the recliners we wanted, our issues arose trying to pick up the recliners.

They did not have our recliners in stock at the store. Fine. They were at the warehouse in Orlando. We asked if it would be possible to have them delivered to the Altamonte Springs store so that we could pick them up there. We were assured that would not be a problem. Great!

Fast forward and we were not able to pick them up that upcoming Saturday because they had not been delivered from the warehouse. The warehouse rep, Tyler, contacted me about picking them up from the warehouse. I instructed him that I was picking them up from the store. He stated that is not what they had down. As to not argue with him, I said that I would reach out to the sales rep that sold us the recliners.

I called Gabi and she checked, remembering that we wanted to pick up our chairs at the Altamonte Springs store. She stated that she had put them on the delivery list but come to find out the inventory manager/delivery manager had removed it? So the recliners were at the warehouse. I told her that sounded like an internal problem, but why were we being penalized. I honestly said (WITHOUT an attitude), "No offense, but that isn't my fault." I told her that we specifically discussed with her picking them up from the store, not the warehouse. She then proceeded to tell me that everyone picks up their items from the warehouse, and (at this point she seemed to get an attitude, in my opinion) that she had arranged for the recliners to be delivered to the store as a courtesy for us, because we were previous La-Z-Boy customers.

What? So things go wrong on THEIR part, I am being punished, and then being told that it was all a courtesy to begin with? Hm.

I said, ok. Let me talk to my husband because we may just go ahead and cancel our order altogether. Because we do enjoy the products, and have always had good service prior to this, my husband and I decided that we still wanted the recliners.

Before I had a chance to call back, Hurricane Ian came, and recliners were the least of anyone's concern. Afterwards, I received a call from Anthony in the warehouse/shipping department, concerning our recliners. He stated that they had them in. I asked, where did they have them in - the warehouse, or the store? He stated that the store. I let him know that we would be there on Saturday to pick them up, but not beforehand.

We went on that Saturday to pick up the chairs and I barely spoke to Gabi. The shipping/delivery department guys were terrific and assisted with getting the chairs into our truck for us.

Yes, we will return to La-Z-Boy. They make great products. We may even return to that store. But we know who we have worked with and who we do not want to work with, moving forward. At this point, I am glad that we do not need any furniture...

My wife and I recently had the pleasure of working with Eric at La-Z-Boy to find a comfortable chair for our nursery. We were not only looking for a chair that would meet my wife's nursing goals but also accommodate my back problems. From the moment we met Eric, his kindness, consideration, and empathy were evident, making our shopping experience truly exceptional.

Eric's exceptional knowledge and expertise allowed him to understand our unique needs and concerns. He took the time to listen to our requirements, particularly focusing on my back issues and my wife's nursing goals. Eric's understanding and willingness to assist us in finding a solution that addressed both aspects was truly commendable.

With great attention to detail, Eric helped us explore various chair options that would provide optimal comfort for both my back problems and my wife's nursing needs. He explained the features of each chair and guided us through the selection process, ensuring we made an informed decision.

Eric's empathy and genuine concern for our well-being were evident throughout our interactions. He genuinely cared about finding a chair that would alleviate my back pain while meeting my wife's goals for nursing our baby. His personalized recommendations and understanding of our unique circumstances made us feel truly valued as customers.

Thanks to Eric's exceptional guidance, we found a chair that surpassed our expectations. The chair not only provides exceptional comfort and support for my back issues but also meets my wife's needs for nursing. We are both incredibly grateful for Eric's expertise and the thoughtful approach he took in helping us find the perfect solution.

In addition to his knowledge and consideration, Eric's kind and friendly nature added an extra layer of warmth to our experience. He patiently addressed all our concerns and made us feel comfortable throughout the entire process. It is clear that Eric genuinely cares about his customers and goes above and beyond to ensure their satisfaction.

In conclusion, we highly recommend Eric at La-Z-Boy to anyone seeking outstanding customer service and furniture solutions. His empathy, expertise, and dedication to finding a chair that addressed both my back problems and my wife's nursing goals were truly exceptional. Thank you, Eric, for making our nursery chair shopping experience a memorable and enjoyable...

My wife and I knew we wanted La Z Boy recliners and went to the Altamonte Springs, location after work on a Friday. Now we live almost an hour away so we didn't get there until almost 7 in the evening. We were met by a joyous, almost timid smile from an eager sales lady, Renee Jarrett. Renee had an infectious, positive attitude and wanted to do nothing but help us pick our ultimate comfort in furniture. She walked with us around the entire store as we thought to look at the other furniture in case we saw something we couldn't live without. She was as helpful as she could be, especially once she knew that the price point was a big issue with us. She diligently informed us of features and options while trying to keep us in our comfort zone. She was a pro! Later, we met with Eric Febres Alicea, now Renee had already filled him in on our need to stay within a particular budget so he came into the fray with, what I consider, a dedication to help us save money and dignity while working to get us the best recliners possible. Needless to say, they were both champions for our effort and stayed well past closing time to get us happy, keep us happy and close the deal. Oh, they were all smiles and molded themselves to our humor level and vernacular as well. By the time we made our decision we knew these two people were there for us. Yeah we understand they made their sales and that was their prime objective, but they made us feel that all of the time they put into us that night was for us, not them. Yeah, that's a winning team right there. Kudos to La Z Boy, Altamonte Springs, for getting these two on their team. Two years ago we went to that same store and had a very different experience, so much so that we left without making a purchase and we had regretted it since. It was so bad that we went to to another furniture store and bought sub-par furniture that we ended up hating. The gentleman who we met that evening was gruff, not interested in our desires and wanted to just get us out of the store, even though we obviously loved the recliners we sat in. Well, here we are two years later and buying those exact recliners. We won't forgive that man for stealing two years of comfort from us and causing us to spend our money twice. Now we wait for our recliners to be built and delivered! I surely hope we enjoy them as much as we enjoyed...