Hampton Inn & Suites Orlando-North/Altamonte Springs — Hotel in Altamonte Springs

I have stayed at this particular Hampton Inn and Suites in Altamonte Springs because my partner and I needed a hotel close to home and reasonably priced. She is a Hilton Diamond member, giving us great perks and making the booking/checking in process seamless- at most Hilton properties. Unfortunately, the low prices are reflected in the quality of this property. In other words: you get what you pay for. Hilton properties, by industry standard, are typically more upscale- meaning better service, more amenities, and beautiful, clean properties. If paying a few dollars more means a clean room paired with the ability to use the Hilton app the way it was designed (digital check in, requesting my exact room on a map of the hotel, requesting the type of room/upgrades, early check-in/late check out, and using your phone as a digital key to enter your room,) then I am glad to pay it: hence why we have become loyal to the Hilton Brand. Had I known the cheap rates would lead me to be unable to use the app for any of those things, a dirty room (see pictures,) even after paying a significant amount more for a more spacious suite verses the standard guest room and being told we had to wait over an hour and a half, with all of our luggage, to check in, I would have booked a different property. We arrived before the strictly enforced 3 p.m. check in time, however: I contacted Hilton prior to arrival to ensure this property had our room available and we would be allowed to check in at that time without an issue, charge, or having to wait. We've paid thousands to stay in Hilton properties for years- even when faced with cheaper options that were probably just as nice. But we stay loyal to Hilton, & we are proud to have achieved the Diamond status in their rewards program. We want to be able to use the features that come with it. It was not an easy venture, nor cheap, to get and maintain the top tier of their rewards program, but it is usually worth it. However, this stay was not one of those times. We pre-booked and paid for the room, not to mention paying for our transportation at that time, because of the fact that we were able to check in right away. After arriving, we were told to wait, regardless of what corporate allowed on the phone. Next, we couldn't use the app for digital check in, as a room key, or to message Hotel staff, as we've done in the past at other properties. We've grown accustomed to using these features. It's a huge reason for our loyalty to Hilton. Unfortunately, this property has been overlooked: the upgrades that are needed to use the app properly, hiring enough employees, & allowing the staff to be equipped with the necessities to do their jobs. Our room was filthy. I have never experienced a room like that while staying in a Hilton, or even at this particular hotel in the past. The property has really been let go and outdated. I hope the quality of this hotel is not a reflection of all Hilton properties. It is my suggestion, both as a guest, and my professional opinion, that the cooperate offices of Hilton take a good look at this particular property: the quality it's services, amenities, and its reflection of the brand as a whole. Instead of building and expanding, perhaps taking a step back would be more beneficial. Focus on updating and maintaining the Hilton Kingdom that is already operating...

Had the worst Hilton experience ever at this Hampton Inn location. Upon checking in, the front desk agent (Lora or Lorna) with dark shoulder length hair never acknowledged me as a Diamond member but she made sure to tell me that I needed to sign a document for Groups participating in Sports regarding Hotel conduct. I explained to her that I was not a part of a group and I’ve never had to do this before while staying at this hotel. Nevertheless I signed the doc and went on my way. She then called my room to ask if we had a cart. We literally just checked in. She profiled me from the moment I walked in. After returning the cart, I was greeted by Adrian who asked about my stay. I reported to him that I requested towels but the young lady did not provide them and I was a bit disappointed with my check-in service. I mentioned to him that she never acknowledged my Diamond Membership And I had to ask her about My benefits. As he and I are talking, she walks out and interrupts our conversation and is upset that I am relaying the bad experience to Adrian who was super nice and quite embarrassed by his colleague. She then says I need to leave the property because she doesn’t feel safe….LIES. She proceeds to call the police to remove me from the property because she’s upset that her service is horrendous. She made certain to tell the dispatcher over the phone that I was a Black Woman. It was quite obvious that she’s racist and was profiling me from the moment I walked in. No worries, I will never spend another cent with this property and I will also reach out to CORPORATE. As I checked into the Hilton Garden Inn, they welcomed me and thanked me for being a Diamond Member immediately, before doing anything else. When I told them about my experience at The Hampton Inn/Altamonte Springs, they were as horrified as I was and suggested that I contact Corporate as well. There’s always a choice in travel……and the Hampton...

DECEPTIVE & MISLEADING pricing took place the day AFTER the July 4th holiday where I was charged MORE the day after a holiday on a 2-night stay.

I checked in late on the 4th after 10pm from a long day of moving. I spoke to a Hilton rep on the phone and he gave me a rate of $144 for the night. I was never told that the 2nd night would be more, he just told I had to reserve for 2 days. I was sent an email confirming the total price. (PRO TIP: Check that rate on the email! I had NO REASON to think the pricing fluctuated day to day. Had I seen that or been told that, I would have paused on this transaction.)

I stood outside the main door on that first night for about 10-15 minutes waiting on the night desk person to answer calls from the phone in the doorway, and from the sales agent. Again, tired and exhausted, a guest actually let me in and I waited a 5 more minutes for the desk clerk to finally arrive.

Once I got into the room, I will admit the King bed was not the most comfortable bed I've slept in. But, I'm tired so I thought nothing of it.

Now, I almost checked out after the first night, but again I'm not even processing how off the total bill was compared to the first night. My only thought was hotel taxes have gone up, NOT THE ROOM RATE!

When I finally checked out after another hard sleep on that King bed, I reviewed my bill a few hours later and noticed the increase from July 4 to July 5. The customer support representative and someone at the hotel basically were unwilling to adjust the rate. I guess being a Hilton Rewards Member doesn't have benefits in these type of situations.

Overall, I'm very disappointed and want to remind people to watch out for deceptive practices like this, which the two women I spoke with charged to "the hotel industry". I'm not sure how or if I can dispute this further other than to leave a negative review and caution others, especially those who don't stay in...