SEPHORA — Attraction in Arcadia

I’m about done shopping here. This is the 3rd time I give them a try to color match me and they can never do it right. I was supposedly being helped by one of their top makeup artists. The first foundation she told me was “perfect” had me looking way too white. She even asked her coworker that agreed that it looked great. It was nowhere near the same shade as my neck. The second one she said we went “up” in color because I wasn’t happy with the first one. She just put this one to my neck after multiple layers of different makeup in the neck. I was iffy about taking it since it was already difficult for her to color match me. I still took it. I walked into Mac and they told me it was way too white. They helped me find a different powder to go on top. Go figure. I get home washed my face and applied everything she had me buy and I look ridiculous. This is the 3rd time this happens to me. SEPHORA, stop hiring people that can’t help your customers properly. Just because they can do their own makeup doesn’t mean they can do...

Employees and Management do not know do do their job performance when it comes in dealing with a customers on the phone and a gift card transaction I had make up purchases because I had a Sephora gift card and the young lady mentioned that my gift card was not active I did not understand before I came to the store I call the customer service number for the balance it did not mention for a fact that fault response she wanted another method of payment I think they want customers to open a Sephora credit card or pay another method of not accepting Sephora gift card as a form of payment to my understanding, that evening I reach the suppose manager on duty she was not professional and had no knowledge of the main gift card situation be prepared to deal with this problem if you have a Sephora gift card I’m not coming back no more I will go to kohl’s store Sephora this workers are not trained to do any Sephora gift card purchases or they just not deal with the end of shift gift card...

I was really looking forward going to sephora and trying out the iq foundation match on my skin which tends to be pink and red so foundation is always off I've tried ulta but it was not my shade it looked yellow so when I got there was greeted and was sent over a girl and I said right off from the start i told her that I wanted the iq scan and she proceeded to take me to Dior, I told her makeup forever was a little more cheaper option for me and starts swatching my face instead of scanning. Then when I told her I wanted to use the iq scan tool which she had on her she proceeds to send me another girl who also said she couldn't do the iq because it needed an update and tried to swatch my face which still had the other swatches with makeup by mario so I got a little upset and told her I'd come back another day why do they advertise the tool if there not going to use it I was going to purchase the foundation if it really turned out to be right shade so now once again I'm left with...