Woo Skincare + Cosmetics — Attraction in Atlanta

I have been to both locations and ALWAYS have horrific service. I always say I won't go back but somehow end up in a bind and can't make it to the mall. Go to Blue Mercury instead. I've had several experiences from being flat out ignored, being brushed off and told they were out of my primer and then walking away with out an offer to order or simply a professional attitude. The last straw was a few weeks ago when I was in a rush and needed new foundation, powder and bronzer and wanted two of each one for home and one for trips. The man who helped me was nice (for once) but did a terrible job matching my skin tone. When I got ready to go to dinner that evening I used the products and the Nars foundation was nowhere near a color match for me. I went back the next day to return or exchange and the sales representative went over to the manager and whispered about me and the manager rolled her eyes at my return and said well I guess we can exchange it. The sales rep came back and said well what do you want instead... I asked her to pull me up in the system and find the Bobbbi Brown shade I had bought before. She acted like this was such a burden on her! Just don't go here... They don't even carry great brands like Dior,...

The product are fine, staff are acceptably knowledgeable, but don't go in here unless you are dressed up in your lilly pulitzer and other trendy buckhead finery. Customers and staff alike are very aloof and judgmental. It makes me sick that this is the most convenient cosmetic store to my house because I really hate to give my business to a place that looks down their nose at me. Prices are a little bit marked up, but to be expected from a store that does consultations and what-not. Perhaps before I return I should get my street address tattooed on my forehead so they know I'm only masquerading as a plebe. Also, they could use a wider variety of...

I had the most professional and wonderful experience at this Peachtree Battle Woo. I would like to mention the names of their wonderful staff - Ashley Rossino and Nicole Theis. I have been a patron at other Woo locations, but this one was by far the best. The staff was attentive, but not suffocating or overwhelming. Ashley helped me find the best curated birthday gift for my friend, after a brief discussion of her likes and needs. This experience has stuck in my mind. I will be going back for gifts and more. 5 stars is just not enough for this team of courteous and fun staff. ~ Jennifer...