Habitat Aurora ReStore — Attraction in Aurora

Used to shop here once a week. Went in and bought $300 worth of tile for kitchen backsplash. Went in 2 weeks later only to see the price reduced $2 per sheet. I asked at the register if they would honor the new price since it was within 30 days. They said I would have to bring the tile in for the adjustment. I went home and picked up all the tile and returned to the store for said adjustment. At which time I was informed I would have to return the entire order wait 2 days to be re-stocked on the shelves, and try to come back and buy it once available. Really?!?! Its 2018. Nearly any other store simply processes the exchange and refunds the difference. These guys made it extremely difficult for no apparent reason.

Habitat lost not only a sale but also a longtime customer.

Edit-Update: The store manager Carla contacted me shortly after the review was posted and offered a sincere apology and offered to make it right somehow. She explained the reason for my experience and has stated appropriate training will take place to ensure a more simple transaction...

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