Planet Fitness — Attraction in Austin

I have used multiple locations and have never had an experience like I had with Rudy at the William cannon location yesterday and today. Yesterday Rudy came up and tapped me while I was working out. First mistake, you don’t as a stranger touch someone while they are working out. Its horrible etiquette, and can lead to an injury. Rudy told me I was making too much noise with the plates on the machine, and let me know that he had been watching me, and it wasn’t the first machine that I had been too loud on. Ive worked out for over 20 years at several gyms and have never had someone tell me this, not to mention a stranger. When he walked away from me I watched him do the exact same thing with someone two machines away from me. As a new manager, I would suspect that there are several layers to your job, and I think its interesting that on Rudys first day he decided that the noise level needing to change was a priority. When I went to the gym today I complained to another employee and let her know that I wanted to speak with Rudys boss. Rudy came out of the office while I was speaking to her and I let him know that yesterdays treatment was harassment, unacceptable, and no one has ever approached me like the before. He immediately let me know that its not harassment, and that if no one has said anything in the past, then they are not doing there job. I told him I needed to speak to his boss, and he let me know that his boss would say the same thing. At this point the conversation had become heated enough that I felt like it was time for me to go. As I left Rudy let me know that, “this isn’t Golds”

Ive never had such a bad experience at any gym with any employee. The William cannon location has been my favorite for awhile, and Ive always been particularly impressed with the the cleanliness and management that has that has worked there. As a manager you should know the importance of a first impression and practice it at all times. This employee was extremely unprofessional to me, and basically let me know that things are gonna run different now that he’s here. He harassed me, and if he continues to do so, I will take...

Rude staff.

The staff think it's funny to leave you in the tanning room and not turn the bed on until you have to get redressed by putting clothes ontop of your freshly applied lotion. Then they give you an attitude when you confront them about it. I'm the one that has a right to be frustrated. Not y'all.

I told the gentleman at the counter before gong in there to not forget me and set the timer for the tanning bed and to give me the three minute grace so that I could put lotion on. He assured me that he wouldn't forget and would even set a reminder timer for himself so that he wouldn't forget. Well he forgot and told me that he was busy selling two memberships. Apparently selling a couple of memberships is more important than the quality of how you treat your current customers.

I had also confronted the manager alongside him and they both argued with me and had an attitude about it and the manager told me it happens. This happens every single time I go in there to tan . I pay for this service and you should be able to push a button. You claiming that it was busy is not a good enough excuse when there are three of your staff members that you could have pointed to you and said hey can you turn that tanning bed on there is a woman waiting in there . And you cannot sit there and act like your way of consoling me is comparing that it's happened to you before . I explained to them that I understand now why this place has such a high turnover rate . Once the gym is done being built by my home I believe I will be canceling my membership here . It's been terrible customer service in general .

This is not something that should be happening. You push a button. Also I do not appreciate y'all smirking at me during my frustration because y'all cannot do your job.

Update some of your equipment. Gold's has a slightly better...

I cancelled before the end of my one-year commitment but was billed anyway for the next year's annual fee. Staff gave me false assurances 3 times:

I went to the front desk at the gym a month before renewal. They told me to wait until 2 weeks before the 13th month is charged, then cancel.

Realizing that the date they gave me is when my annual fee was deducted, I came in again a week before the date they gave me and cancelled. I asked if this meant they wouldn't draw any more funds from my bank account. They told me I wouldn't. I couldn't see the terms. You sign an electronic screen like you do for a credit card purchase. I got home and received a copy of my cancellation form, saying they planned to deduct the next year's annual fee. I emailed them about what had been promised. No response.

I go to the gym a third time and explain my side. They tell me that while the deadline to avoid deductions had passed by a day or two, they're confident I'll be reimbursed. They'll write to the head office and copy me. They won't give me an email address or a phone number so I can contact them myself. I never heard from them.

If I had bought the cheapest subscription ($10 per month) I wouldn't be complaining here. Instead, I had purchased the "black card" ($22/month) although I knew I'd rarely use those privileges, so that they could pay their staff better wages. This kind of treatment isn't what reputable businesses do. I'd advise others to look elsewhere.

Update in response to Planet Fitness response (12/08/2019): On my third visit, I asked for the manager. The front desk attendant went to find her, then came back saying she was...