Office Depot — Attraction in Beavercreek

When I arrived at about 2:00 I was the only customer at the Copy Center and the sales associate assured me that she could indeed complete my project. Unfortunately, almost immediately another customer arrived and she helped her/him. My ignored project sat there for awhile so I decided to shop for a few items that I needed at this store (see first receipt time). Fast forward: when after two hours I noticed “my” associate whispering to one of the other associate about some type of professional concern I decided it was finally time to inquire about the progress of my project. When I walked up the associate stopped talking and I asked, adding that it had been two hours. “Oh? Is there somewhere you need to go?” Then the associate simply “explained” that, “It takes more time for over-sized items to scan.” Finally, she asked the other “associate” if she could step in and finish up the project. I confirmed that I’d appreciate that and the other associate got started.

Long story short: the other sales associate turned out to be Donna, the General Manager. When it was finally printing I asked if I could ring up my sale—which included the items I’d picked up when I first entered the store. The GM had no idea how to price the scan or the print, so had to ask the associate. After obtaining that information she told me that the associate had given me “the very best price she could.” Was I supposed to be grateful for that, I wondered?!?

Silently, I accepted the price of $17.67 for the print out even though no one had offered me a price (or time!!!) estimate up front. I even paid $4.99 for the scan that they had to do anyway just to complete the project. However, while completing the project in a very quiet voice that no one else could overhear I expressed some my concerns and questions: Me: I understand that over-sized items take longer to scan, but she wasn’t working on it the entire two hours. Why was she diverted to other customers? Why didn’t I receive some dedicated time?

GM Donna: I asked her several times if she needed help!

Me: As the GM, why didn’t you check on me and ask me why I’d been sitting in that seat for over two hours?

GM Donna: I didn’t need to ask you, I asked her.

Me: Did I know that? Did you reach out to me to say that you were sorry for the wait? Or to thank me for my patience like you did the customer that waited a total of five minutes?

The bottom line is that the problem isn’t about the overworked sales associate who did her best to meet every customer’s needs. The problem is with a GM who doesn’t understand how to do her job. Am I concerned that she didn’t know how to use the Point of Sale to complete my bill? No. My concern is much great than that. My concern is that the GM shouldn’t have knowingly ignored me….for TWO HOURS!!! The GM shouldn’t have asked the sales associate ‘”if” she needed help. Rather, she should have independently assessed the situation and assigned the associate some dedicated time to the completion of my project.

Additionally, when GM Donna handed me my receipt she added coupons for a discount on my return visit. I simply handed them back and said that I wouldn’t need them as I wouldn’t be returning. Rather than apologizing about my disappointing experience, she simply walked away, dropping the coupons in the trashcan as she did so. However, four minutes later as she brought my print out to me (told you it didn’t take long in actual time!) she did offer and apology and refunded me for the services they’d rendered (see third receipt).

Should it take that long for a GM to realize that a customer has been mistreated, is unhappy and deserves a refund? I think not. I think that corporate needs to think about what’s going on – and more importantly, what’s not going on – in the Beavercreek location. Everything trickles down from management, and what’s trickling down this manager's leg has a very bad...

I have to be honest - my last two experiences at the print center with Diana have been the worst retail encounters I've had in 20 years. After she matter-of-factly told me that she "got rid" of the old staff, and curtly told me that I didn't qualify for a discount that I'd received for over 18 months, I was pretty put off. As an aside, the corporate office verified Diana's statements were in fact not true.

However, my second interaction with her was far worse than the first. Since Diana will no longer allow me to email files to the store with instruction on how I'd like them printed, I'm relegated to using a clunky online ordering system where I can put in truncated notes. Both my print jobs were incorrectly printed and Diana informed me it was my error. She begrudgingly reprinted my one order correctly in silence, with not even the slightest iota of an apology for the error, or having me wait for the order to be completed. Instead, so once again informed me that I didn't put any notes in my order. By the time she reprinted my second order, it was still not correct, however I was so appalled at her overall affect, I just took the wrong order and left, promptly throwing the print job in the waste basket outside the store as it couldn't be used.

Diana is so off-putting, I quite literally don't feel comfortable coming into this Office Depot location anymore. I don't know what happened to the previous staff that have all been let go by Diana, however do yourselves a favor and PLEASE find them and rehire them. They were kind, knowledgeable, friendly and very prompt. Not to mention they knew how to effectively do their jobs. I'm very disappointed in my latest experiences to...

Sherry was incredibly rude and spoke down to me throughout my experience with the store. I called the number on the confirmation text for a curbside pickup, which she asked I hang up and use the app to get my order instead—despite the fact the confirmation text provides a number to call and the menu on that number states to press 6 for your curbside order. I explained I was picking up an order placed through a business from their office computer so I don’t have the app (which I also provided the business name, the owner’s name, and my name because all three were on the order label on the bag) to which her reply was to ask what location the order was for—which I then read the address on the confirmation text and she replied “I don’t know if that’s us but we are at that address.” How can you be at the address on the confirmation text but not be the store the order is at? She then asks what the item is, I let her know and she says she doesn’t have that item. Then somehow she finally finds the order she didn’t have and when at my car states “next time just come in and get your orders.” Why offer curbside and provide steps to follow to complete the order if you don’t want folks to utilize the service? Overall just incredibly taken aback by her immediate attitude and disdain for the job at which (I’m assuming) she chooses to work out of her...