Pure Couture Prom & Social — Attraction in Beavercreek

I had a bad experience with pure. Staffing was the major issue. While it is an expensive store they did (until COVID) have an outlet store. And after hearing my concerns I was reached out to and steps were taken to be corrected. And for that alone my review has been changed. (From a 1 to a 3) It is a clean store with a large selection. There is something for everyone if you are willing to pay the price.

My old post will remain here : This was supposed to be fun. My sister and I went in to find a formal dress we had a budget I find reasonable, around $300 dollars , alittle more would be fine. We started picking things out and had a good time. the shop attendants asked once in awhile if we were doing okay and took our dresses to the fitting room. Then I saw a beautiful green green without a tag and asked for the pricing, the lady came back to me and told me it was $480, way off of my budget, and offered to take it to my fitting room. I smiled and said “Thank you but it’s a bit pricy”, after that moment the attendants became distant and cold, at the time there was only one other girl trying on dresses. Shortly after two high school girls came in, they were collecting $500 dollar dresses were being catered to like queens, being offered dresses and suggestions. But what really sealed the deal for me was this beautiful pink floor length gown. Around $350, absolutely beautiful. And Big. For reference I’m about 5 foot 5 and 100 pounds, I know I’m skinny and I knew this was gonna be a challenge. So after I had tried it on, I asked if they had another size even in a different colour or if they could order it. She said “I’m so sorry but they are all sold out”. It had some wear and tear from other people trying it on, some seams were starting to get stretched out and a few of the closures were missing but all of that could be fixed at a tailors. Honestly, I was going to buy it right then and there. I took a pause because they don’t do returns, and it was in rough shape. I tried on a few others but they just didn’t feel right, so I put the pink dress on one more time. I felt gorgeous, so I took it off and sat down with my sister, I looked at the tag and googled the designer because I wondered if they had anything similar in a smaller size at the store, and found my dress perfectly in stock from the designers website for about $150. (Less then half) Then my curiosity got the better of me. I went on the Pure website and did a quick search, and they didn’t even have the correct brand on the website. They were trying to pass it off as a much more prestigious brand when the sewn on tags clearly stated otherwise. I understand for a dress store that regularly sells dresses for $500 and up, my dress was small fries, but they just had to place an order, I would’ve been fine paying extra to expedite shipping. Instead I was lied to and probably would’ve spent another $100 on tailoring and fixing some of the seams and small tears. I left and ordered it through the designer when I got home. Pure did have an outlet store for I believe a few years, but because of COVID it was momentarily closed, I do believe it will be reopened. If you are not willing to spend over $500 there, you will be pushed aside very quickly. Not to mention a large portion of their dresses had damage. Beading was falling off (not one or two but whole sections were bear) and seams were split on several of the more form fitting dresses. In my opinion, go there to try stuff on, but don’t purchase anything, just google the designer and buy it online. It’ll be much cheaper, and it will come brand new. This was in April of 2021, so I understand they need revenue but a sale is a sale and I wasn’t trying to buy a $99 dress, $300 is a nice...

I arrived on Sunday March 3,2023 around 3:00. The young lady sitting at the desk to the right greeted my daughter and I. She asked if we had an appt., Took my daughters name let's us know she would be in dressing rm 5. She then told us that there was 5 dresses aloud at a time in the dressing room. My daughter found the 5 dresses she was intrested in and headed to her assigned dressing rm only to find out that they had put someone else in dressing rm 5. So we waited a moment while they reassigned her to dressing rm. 2. She tried her dresses on. She had a couple to hold on to that she was unsure about . She had seen a few others she wanted to try that was still out on the racks. So she went to grab them and left the 2 in the dressing rm that she was unsure of.As she was doing this I heard the young lady at the front desk to the right (who greeted us) tell someone else they can head to dressing rm. 2, So I inform her my daughter is still using dressing rm 2 and that she stepped out to grab the other 3 dresses she had her eye on.She said I'm sorry they told me it is empty and there is nothing in that rm. Okay well my daughter just walked out to grab a few others and left her undecided dresses there. As I am explaining this to her another young lady walked over and said well you only had the rm from 3:00 to 4:00. At this point I'm completely blown away because #1 the young lady at the desk who greeted us not once explained you have a time limit of 1hr. #2 they took the dresses to put back out on the floor. So I tell them that was incredibly rude to not ask if we had finished and unprofessional .We walk away to go find the dresses that my daughter was undecided on and she said I will just take the black one, I'm so upset and I want to just leave. So we get the dress and stand in line. As we are standing there we watch the young lady who greeted call her coworkers over point us out to them and talk about us. I'm sure this was because I expressed that it was rude and unprofessional. So at this point it is uncomfortable and beyond being rude and unprofessional. We get up to pay for the dress I explained to the cashier and the young lady that greeted us how wrong this was and that our shopping experience here was terrible. The cashier went on to apologize and say we are short staffed and the computer sometimes will mix up dressing rms. Okay short staffed had nothing to do with watching a group of employees talk about us as we waited to cash out,and for a situation the employees did not handle correctly. No person walking through that door is spending a small amount of cash and when you are prom dress shopping with your daughter you want it to be fun, and special. By the time we got into my car to leave my daughter was literally crying. I am so upset this experience...

Our shopping experience fell below my expectations. The shop is nice and clean. We were greeted and the sales girl explained where everything was located and then that was the end of any offered assistance during our hour and a half visit. 6 girls working on a Saturday morning, very few customers. The sales team was quick to replace items to stock but never offered to help otherwise. All customers were treated the same. With the staff to customer ratio, when we visited, there were more sales people than customers. No personal assitance was offered unless I directly asked about a certain dress, then I was given assistance regarding that dress and that was all, the sales girl walked away, no further assitance was offered. The selection also fell below what I had expected. We were shopping for homecoming, we were shopping about 8 weeks in advance, so I would have expected a greater variety. There were two rooms of long dresses so maybe they are more prepared for prom. *Response to owner: We...