Smith & Bevill Jewelers — Attraction in Beaverton

Making my appointment over the phone was very pleasant, and they had next day availability. Great! I’ve been meaning to get my wedding bands resized for years. Morning of, I was running late. Shoot. I made a call and said I’m so sorry, running 15 minutes late. My maps say I’ll be there right at 11:45. No problem at all they say. There are 2 coming in for watch resizing and they’ll just prioritize those clients since their appointments began at the same time mine was supposed to. Great. Once I got to the door, I called them and let them know I’m here. They mentioned the fact that I’m late and that I’ll need to go to the back door in about 10 minutes. Alright, yes we knew I’d be late and you confirmed this still works. No need to say it again. I hang in my car for 10 minutes (no problems with this at all, it comes with the territory of being late) and find my way to the back of the building. Once I get to the door I realize I’m not going to be seen indoors. It’s so cold. I call the number again and she lets me know she’s coming. Opens the plexi glass slot and asks what size ring I need. Well I don’t know, that’s why I am here. She offers the sizer and I find that I need an 8. I’m feeling more and more uneasy that I’m not going to be invited in, and expected to just hand my valuables over with nothing signed, all based on “trust” I must have with strangers who have me at their back door. I hesitated handing my rings to her but she said her daughter needed to see them so she could give an estimate (it makes sense, but I’m outside, cold and feeling increasingly undervalued as a potential customer. Why can’t I sit inside? Others are inside.) so what’s the deal? Is it only because I was late that they needed to fit me in with backdoor treatment? Or is this how the high rollers are treated too? I wish this was communicated on the phone. “Sorry, we are not able to accommodate indoor appointments” or “yes we can still squeeze you in but we’ll have to see you in the back” give me some realistic expectations please. I would have brought a better jacket. After a minute I was met with a small dog under one arm, my rings in an acrylic tray on the other and the apologetic employee (who seemed nice but very overwhelmed) saying sorry we’re so busy today. It just didn’t matter at that point, whatever quote I was getting I was going to take my business elsewhere. Maybe you could read this and think hey Amy’s in the wrong for being late. And I totally see that. I should have been on time. Did that color the rest of it? I am not sure. No matter what, I don’t understand the backdoor service and lack of communication, which I made sure to offer on my part. So for that, I am moving on. 3 stars (instead of less) for excellent phone service yesterday and this morning. That sounded like the same person, and she...

What an incredible overall experience my wife and I had at Smith & Bevill in Beaverton, OR! I have had my eyes on purchasing an Omega watch for quite some time now, and eventually decided on a Speedmaster FOIS (First Omega In Space) model - not necessarily an easy watch to find. We decided to make some calls around to certified Omega retailers, but it only took one call to Smith & Bevill to know this is where we wanted to make our purchase. Angela was extremely helpful on the phone and through text messages, and we were able to schedule a private appointment the following weekend for 1 hour to meet and look at watches. She confirmed for us right away that the FOIS model was in the shop.

When we got there, the setup was unique. Due to COVID-19, the majority of the store was closed to the public and they set up a comfortable section of storefront behind a large glass window with a few cases of jewelry and watches specially curated based on what we might be interested in looking at. Overall, the set up was great in that we were able to view exactly what we needed, discuss with Angela without any difficulty, and keep a safe social distance from each other to feel comfortable (no contact shopping). The Omega Speedmaster FOIS was front and center, and Angela displayed a few other options for me to look at also which was very nice (other Speedmasters, Seamasters, etc.). We talked about the watch for some time, and it was clear Angela was very knowledgeable about the watch (history, components, and care of the watch) and answered all my questions. I was able to try on the watch and it was a perfect fit. I did not feel pressured to buy or undervalued in any way (my wife and I are admittedly on the younger side - we look like babies haha) but everyone at Smith and Bevill was extremely professional and friendly.

The purchasing process was so quick and efficient, and while Angela was getting everything set up her Father showed us some of his Speedy collection which was AMAZING. So much fun to see a watch connoisseur's collection and have him talk about the history of the watches.

Overall, everything was so smooth and far exceeded my expectations. My wife and I will absolutely be returning in the future for any jewelry or Omega watch needs, and we would highly recommend Smith & Bevill Jewelers to anyone we know. Thank you Angela and family for a fantastic...

My experience with Smith and Bevill was extremely disappointing. They canceled my reservation for a watch with a bizarre reason. More importantly, their attitude in the aftermath was less than satisfactory (e.g. they hung up on me when I called to complain).

My dealing with them started August last year when I was looking to buy a limited edition Omega watch as a graduation gift to my fiancé. I contacted many authorized dealers and they all told me heir allocated units were already reserved (this watch was very sought-after so units were reserved before it was officially launched). Imagine the joy when I contacted Smith and Bevill and was told they had one available for reservation. I happily put down the deposit of several thousand for the watch. This was August last year. Then the wait began. Units started shipping in September last year. Months went by and I checked in every once and a while. I was assured that I would get the watch, I just had to wait.

Last month, I received an email from Smith and Bevill that Omega encountered some manufacturing difficulty and will not produce all the pieces that were promised. I was incredulous, given the solid reputation of Omega and especially given that the watch had a slogan: “failure is not an option”. By this time, this watch was going for 3 times the retail value on the second hand market. If one allows a little cynicism, this fact makes the sudden cancelation of my reservation a little suspicious. I pushed for some clarifications and got none. I ended up contacting Omega myself. They were not very helpful either, I was told “ If you have already reserved the watch at your local retailer you would need to contact them to inquire when they will receive the watch.”

Today, out of nowhere, they issued a refund of the deposit without my consent. I tried several times to call them to complain about this whole situation. When I finally got through, they told me that they had refunded the money and therefore had no more dealings with me and then HUNG UP! I was very upset when they reneged on the reservation but their attitude— first for not reaching out to me to clarify the situation and second in their rude responses when I contacted them—made...