LUX BEAUTY SALON — Attraction in Bellevue

Extremely disappointing experience at Lux Studio (Bellevue location).

I had booked an appointment a day in advance and clearly stating I was a female customer looking to get a short haircut. The customer service confirmed that any of their stylists could handle it, so I went in with confidence.

But when I arrived, the stylist didn’t ask anything—just had me wash my hair immediately. After washing, I showed him 4-5 different photos of normal short hairstyles, and he said he couldn’t cut any of them, citing my “coarse, frizzy hair texture” and claiming “it will explode,” “there’s no layers,” “this style doesn’t suit you,” etc.

If he couldn’t do it, why didn’t he tell me BEFORE the hair wash? It was a complete waste of my time and money.

I told the front desk that the stylist clearly wasn’t capable of cutting short hair for women, and they brought over another stylist to assess. Guess what? That person also said they wouldn’t recommend short hair for me, again using vague excuses like “your hair won’t work” or “not suitable.”

I’ve been getting short haircuts for years, and never has any professional stylist said I wasn’t “suitable” or that they simply couldn’t do it. This was the first time ever someone refused to cut my hair after I already washed it.

If your stylists don’t know how to handle women’s short hair, please stop accepting appointments for it. Don’t advertise what you can’t deliver. It’s not just unprofessional—it’s misleading.

Would never return, and I do not recommend this place to anyone looking for a short haircut,...

I was excited to try Chinese style lash extensions… This was unfortunately my worst eyelash experience. I repeatedly requested a very natural look, showed a reference photo, and specified that I didn’t want a full set covering my eyelid. I wanted lashes just slightly longer than my natural ones, similar to wearing mascara.

There were eyelash references that the store has but I was not informed of it. If I had known, I would have used that reference instead.

The lash technician asked about my preferred lash length. I reiterated that I wanted them just a bit longer than my natural lashes. She suggested 13mm, and I agreed, assuming it would be slightly longer. However, 13mm was far too long, my lashes touched my eyebrow hair!

Possibly due to a language barrier, she did the opposite of what I requested. Additionally, she applied lashes to one eye at a time instead of alternating, resulting in more lashes on my right eye with a slight slant. So my left eye and right eye looked different from each other.

I was poked multiple times in my right eye. And there’s a slight tug on both eyes, I’m assuming that the lashes weren’t applied properly.

There was a language barrier as the lash tech couldn’t speak English and perhaps that why there was such a big difference between what I had got. I’m sad that it didn’t work out as I was excited to try these newer styles. I won’t be returning. I think if you’re a client and can’t speak the language, it might not be worth your time coming in.

(5 stars for the front...

Just had the most amazing nail and lash experience with MONICA🤩! I did some research on rednote and knew I wanted the popular style in Asia(which not everyone can do), not the traditional style and communicated with Monica, she immediately knew what I was talking abt and really listened to what I wanted with just a picture showing—cat eye based ice-cube for my nails and Thai style lashes—and she nailed it (pun totally intended). And she even gave me a waxing hand SPA for FREE!!! My hands feel super soft too, no more drying cuticles anymore, the result was instant. The salon was clean and cozy with nice music playing and had parking right in the front, I felt asleep 3 times while I was getting my Hand Spa and lashes extended. Will definitely be coming back for my next total package! 💅...