O'Reilly Auto Parts — Attraction in Bellevue

SCAM, SCAM, SCAM. I would give this place zero stars if I could. I went in yesterday to buy a pair of chains (for two tires) for my car before the snow storm we received in Bellevue. I asked Jeremy if there were two chains - he said yes. I should have checked the bag, but I assumed the staff does this. I got home, the snow had started, and we went to put our chains on the car and there was only one chain for one tire in there! We called the store today and we received abysmal customer service from the store manager and Mike (who LITERALLY hung up on us twice); yes, we understand that the bag should have had two in there and that all sales are final - but we paid for two chains and received one. We bought two tension adjusters and only used one of them - we can prove that we only received one. The manager put us on hold and never returned to the phone call. I know that you guys are understaffed, and I understand it's probably been hectic in the store with the snow storm, but this is NO reason to treat your customers like trash. Do not go to this location! I will not ever be returning to O'Reilly's...

A little belated…I came into this store when my poor old mamavan overheated on 405, right at the Factoria exit. I was able to make it to O’Reilly’s and the two staff members there were so helpful and kind, it felt like they were family, helping me to figure out what steps to take to determine the source and severity of the problem.

I had two little dogs with me on a very hot day and they were very accommodating, filling a water dish and finding a spot for us to wait while the van cooled down enough to open the radiator. They ultimately helped me fill the coolant tank and looked for leaks. They were concerned that it might not make it back home, but I decided to try getting it home.

The manager, Greg, made sure i had the phone # to the shop, in case i got stuck somewhere unsafe, they would make sure i got a quick rescue. I only made it about 1/2 mile, but i was able to get safely off the road to a shady spot and i have AAA and USAA, so didn’t need to call them. But i really appreciated their genuine care for the safety of me and the pups. I will continue trusting O’ Reilly’s for all my...

The scrawny white guy with the long hair (Scott I think) was unhelpful and just kind of cringe acting the two times I came in. One was when I picked up some windshield wipers for my wife, he suddenly uttered, "I hope I wasn't too unbearable to be around." I had been pretty nice and seriously, why the heck would you need to say that?..

The second time, I wanted to get a starter tested, and again the same guy asked if it was a part bought from them. I told him it wasn't and he said he couldn't test it because 'he had to put a part number in their machine' and it would only work for O'Reilly parts.. His counterpart even looked confused by this, as this guy basically blocked him from trying to help.

Well, I went to the next store over in Renton and bam, they were able to test the starter no questions asked! I was even ready to buy the replacement, but they didn't have it in stock.

Love the store, but please educate this guy how to properly help people if you are going to advertise free testing on any starters,...