Best Buy Outlet — Attraction in Bellflower

I’ve been a loyal customer of Best Buy for over 10 years, having purchased appliances, entertainment centers, and more, each time receiving what I would call legendary service. Unfortunately, my recent experience at the Bellflower location was far from satisfactory.

My mother-in-law visited the store with my husband, hoping to purchase a new refrigerator and have a positive experience. She had already chosen the product she wanted. After consulting with one employee who couldn't assist much, they were referred to the manager, Jessenia. Regrettably, this encounter turned out to be one of the worst customer service experiences my family has ever encountered.

My mother-in-law is handicapped, and they spent considerable time at the store to ensure we made the right purchase decision. Jessenia made this entire process a nightmare. When we tried to show her the damage on the refrigerator, she refused to even look at it and was rigid about the price, not even considering a discount despite the product's condition being less than excellent.

Ultimately, we had to go to another Best Buy location farther away, which was highly inconvenient. However, at that location, we not only received an incredible price for the same product but also exceptional service from the employees who assisted us, particularly Danny Hernandez, who went out of his way to help my handicapped mother.

Working in retail is challenging, but showing compassion and going above and beyond to satisfy customers should be the mission of every company. This was sorely lacking in our experience with Jessenia at the...

I was very disappointed with the level of customer service I received here at BestBuy. I came in and bought an open box fridge. The woman that helped me purchase the fridge was wonderful. I let her know my step father would be picking up the fridge the following day. It was the team that helped my step father that was downright terrible. They first claimed they did not have any fridge under my name or his name even though the woman from the day before wrote his name down. My step dad found the exact fridge we purchased with a higher price tag listed on the floor. It is absurd that my step dad had to go on a scavenger hunt to find the fridge. The fact that the employees can lie in our face and say the fridge is not avaliable/was not purchased is something I cannot even fathom. It is not my fault or problem that the price listed was incorrect. As a best buy credit card holder, I cannot understand the run around. Why couldn't the employee look for the transaction on their end? They have access to all transactions from the previous days. To top things off the fridge was labeled as excellent condition but it's been nearly 24 hours and the fridge has not cooled. I submitted a request to service it and I have to wait until Tuesday for someone to come out. I spent nearly $1500 on this fridge and the lack of urgency is so...

This is the absolute worse Best Buy location I’ve been to. I own multiple units and have purchased tons of appliances. Every time I’ve purchased from Best Buy it’s been an absolute NIGHTMARE! Beware of this location and its deceiving employees (very illiterate employees as well as they don’t know how to use their system or know anything about customer service). The manager ANNA is the absolute worse manager I’ve dealt with. Didn’t offer any type of resolution or good customer service. Best Buy you’ve lost a huge customer and you need to step it up with the lack of resolution to your PAYING CUSTOMERS AND take some lessons on Customer Service. Beware everyone from dealing with the incompetent location. They will steal your money and not deliver. Will give you the run around and not care one bit. I wish google let us rate negative stars as this location isn’t deserving of even one star. Best Buy please train your manager Anna on providing customer service she’s awful. Don’t expect to receive your items at all from this location. They will cancel and not tell you and keep delaying your delivery. You’ve been warned. Terrible experience dealing with...