Mercedes-Benz of Beverly Hills — Attraction in Beverly Hills

I want to share my full experience so others can avoid going through what I did with BH Mercedes. This was the single worst business interaction I’ve ever had — not just with a car dealership, but with any company. I brought my 2024 G63 AMG to BH Mercedes in March 2025 for problems with the sensors and transmission. Sensors would go off for no reason, and about 20% of the time the car wouldn’t shift gears automatically. After keeping the car for three days, they told me “nothing is wrong” and sent me on my way. The issues continued immediately. On June 3, 2025, I brought it back. After a full week, they again said they couldn’t find anything wrong. I asked to drive with a service manager so I could show them myself. It took several days to arrange, and when I showed up the manager wasn’t even available. Eventually, Giovanni, another manager, agreed to ride with me. Within five minutes, I was able to replicate both problems, which he admitted were not normal. I told him I was reasonable to work with but frustrated that I had to bring my car in twice, only for them to miss something I could show in minutes. He promised they’d fix it and keep me updated. Weeks went by. They replaced a few sensors but forgot about the shifting problem entirely — they didn’t even seem to know what I was talking about until I reminded Giovanni. On June 26, he called with “good news” and “bad news.” The “good” news: Mercedes USA was finally discussing the shifting problem with the dealership. The bad news: a technician had crashed my car, causing almost $15,000 in damage. This was especially upsetting because I told them from the beginning that this car was special to me. I keep all my cars pristine, had it fully wrapped in PPF the day after I bought it, and never let anyone drive it — friends, family, valet, no one. Giovanni had assured me they’d take extra good care of it. Instead, they wrecked it. And on a $250,000 car, any paintwork destroys resale value. From there, things got worse. For the next month, communication was almost non-existent. My calls and emails went unanswered. When someone did respond, they told me what I wanted to hear, then disappeared again. They constantly missed deadlines and ETAs. I had to email the GM multiple times just to get any response. In the final week before pickup, I was told “your car will be ready tomorrow” every single day for a week — and then heard nothing the next day. After nearly two months, they offered $4,000 to cover my car payments for the time they had it, plus $2,000 for the “inconvenience.” This, despite the fact that the accident and repaint likely reduced my car’s value by $20,000 or more. When I went to finally pick up my car, neither Giovanni nor Rick, the managers involved, were there. No apology, no acknowledgment of the damage they caused, and the check they promised me wasn’t ready. They told me it takes “up to 10 days” to issue. It’s now been over two weeks since then, and my follow-ups have been ignored. As a final insult, they charged my credit card $67 for fuel — after crashing my car, keeping it for two months, and failing to provide the promised compensation. When I asked about it, they said it was because I didn’t fill the tank before pickup and did not offer to reverse the charge given the situation. This dealership lied to me, ignored me, avoided responsibility, broke their promises, and damaged my vehicle. If you value your car, your time, or basic respect as a customer, do everything you can to STAY FAR AWAY from...

I am extremely dissatisfied with my recent experience at Mercedes-Benz Beverly Hills. I dropped off my car in for service, only to have it returned to me with noticeable damage. The damage was not present when I initially dropped it off, and I have proof, including photos taken just before I handed over the vehicle.

When I confronted them about the issue, rather than taking full responsibility, they attempted to downplay the situation by offering me a small "credit" for the repairs. They even had the audacity to claim they were "doing me a favor." This is not acceptable! A credit doesn't cover the full extent of the damages, nor does it absolve them of their responsibility.

I want to remind Mercedes-Benz Beverly Hills that they are legally liable for any damages caused while the vehicle was in their possession. I am not interested in their half-hearted attempts to brush off the issue with a credit - I expect them to fully cover the repair costs and take accountability for their negligence.

Another previous experience with Mercedes-Benz service, which left me extremely frustrated and disappointed. I had made an appointment well in advance for recall service, giving them a two-week notice. They were fully aware of the recall issue and which parts needed to be ordered, yet they chose to delay the ordering of parts and didn't have everything ready when I arrived for my appointment.

To make matters worse, when I received my car back, I noticed the gas tank was completely empty. I had dropped the car off with a full tank, but it was returned to me with nothing in it. When I raised the issue, I was told that the tank had to be empty in order to perform the service.

What made this even more frustrating is that I have proof of a full tank when I dropped off my vehicle. The dealership had even taken pictures of my odometer, clearly showing the gas gauge next to it. Despite this documented evidence, they made no effort to refill my tank or offer any compensation.

This lack of professionalism and disregard for customer satisfaction is something I never expected from Mercedes-Benz. I had hoped for a much better experience and certainly didn't expect my vehicle to be returned in worse condition than when I dropped it off. Based on this experience, I'll be taking my business elsewhere for future services, and I advise others to be very cautious when trusting them with...

I've avoided taking my Mercedes back to this location since my last poor experience in 2018. I brought it in 2/20/23 after not finding a good recommendation for an independent mechanic, and sad to say the service has gotten no better. I signed up for the lowest cost service, and the estimate was 7x that cost. I agreed to all the adjustments, since the photos of worn/ broken parts looked terrible, and the faults sounded dire. I agreed to 6 out of 8 recommendations, as well as the minimum service. My engine light had been on for a few weeks. I was told it was checked, and the issues had been fixed. I signed up for a loaner car when I made my appointment, but was told none were available. I waited 2 1/2 hours since I was told something might be available, but the car was too large for my parking space. I was told my car would be ready on Wednesday, so decided to use taxis or uber if needed. I couldn't get my car until Friday. When I picked it up, the engine light came back on, and I had to cancel plans to drive upstate for the following week so I could bring it back in. I'd driven about 5 miles from the dealership. After bringing it back on Monday, it was determined that checking the engine light & "fixing" it, that caused another problem to come up. I was told the service dept didn't know what the issue was, and would update/ send me an estimate. The service rep (Lauren) was unpleasant. I told her I was upset at picking up my supposedly serviced car, only to have to bring it back. She had no answer for when I might have it, or what the cost would be. It's Thursday now, and I still don't have an update or an estimate. I just messaged her, and was told "They're running a smoke check." Nothing else. Once again, no loaner car. I have a rental car, which supposedly will be covered by MB. I don't have a lot of confidence. In summary, this service/ repair location is still bad. I'll definitely update this review when I get the cost, since I'm sure it's going to be astronomical. I won't be back to this location.

EDIT: it's been over a week now, and I STILL don't have may car. EDIT: It's August 11th, and my check engine light is on again already. Very disappointed since I was undertake impression everything was fixed until my next service...