As a service worker, I am APPALLED at the attitudes & lack of hospitality from some employees.

At check-in, the employee at the front desk was not at all empathetic nor polite, making me feel out of place & unwelcome.

(Night 6/11/24) after struggling to gamble with my free points, the guy at the players desk explained that you had to insert cash with the free pts, which I don’t think would make sense to anyone, then rudely stated “IT’S WHAT I JUST TOLD YOU,” when I continued to ask questions. Still alone & feeling defeated, I cried & went to my room,

I planned to spend the first day of my stay(6/12/24) at the pool, but it was closed from 2pm on. They offered apologies for the inconvenience, & nothing more, with our paid rooms + “resort fees.” The pool was one of the things that I was most excited for.

My partner arrived that second night, & we went to the casino. After some gambling, we had just given one bartender a $20 bill, after half an hour or so of drinking & sitting at the bar, playing the electronic poker games. They switched bartenders, & we were walking around playing slots. We didn’t have change to tip per drink, so after not tipping the new bartender on the first drink, he flat out REFUSED TO SERVE US & told us “no” to our order(bald dude, worked night of 6/12/24-early morning 6/13/24). That’s a great way to lose a tip & to lose business for the casino. As someone who works in a bar & knows what it’s like to not earn a paycheck & get stiffed by a customer, but continuing to do my job, even when this happens, I was LIVID, especially since he was acting on his own assumption that we weren’t going to tip. My friend & I finally politely confronted him about it, after me stewing in my anger & insisting we say something, & explained that we just didn’t have change & never planned on stiffing him(we knew we’d be back & could tip him with a larger bill after a few drinks). He then RANG US UP before he was willing to make our drinks. We had to pay $20 for 2 drinks that should’ve been free(we spent hundreds at the casino), because this man ASSUMED we weren’t going to tip him. Very rude & unprofessional.

I don’t recommend booking through Expedia, unless it is a significant discount from the hotel booking, because they will basically give you the middle finger on issues such as switching rooms(wanted to get out of a smoking room), etc. Everything “has to be done through Expedia.” The front desk was going to let me switch rooms but said it had to be done through Expedia, & Expedia said no. Non-smoking rooms were the only ones available at the time of booking, & I wasn’t made aware by my partner until we had checked in(not the resort’s fault).

I have severe anxiety disorder, & the treatment from employees, along with being in a new place on my own & not knowing how to navigate things, left me crying or with swollen eyes for half my stay.

Spa only has hair services & maybe nail services(?) until further notice.

Found some hairs on the shower knob, along with writing & some handprints on the shower glass.

Everything else was clean.

I was delivered a microwave, when I asked for one, which was cool & helpful.

Thanks to Cory & Austin, bartenders at the Cafe, for greatly improving my night. Nothing but good experiences w servers at the HR Cafe, Sugar Factory, & Ruth’s. We had some cool & new experiences, but we will be trying a different hotel, hopefully w more polite & professional staff, for our next stay.

**Rating is mostly based upon the rude employees. I was disappointed w/ the pool being closed & being provided no compensation for the lack of amenities without warning. Other details mostly listed to provide honest info to potential customers. **Dates/descriptions provided so that hopefully, these employees may be reprimanded, before they run off polite, honest customers.

Room 603