Bloomfield Wax & Skin Care Center LLC — Attraction in Bloomfield

I’ve been a loyal customer of Bloomfield Wax and Skin Care Center since about 2017-2018, and up until the last year or so, I’ve always had great experiences with their customer service. I was even excited when they expanded and moved across the street. However, over the past couple of years, I’ve noticed several changes that have left me frustrated and disappointed.

While the price increase of just $10 in 2023 post-COVID seemed reasonable, the company has introduced several new policies that have made things less customer-friendly. One of these is the 24-hour cancellation policy, which requires you to pay 50% of a service if you cancel less than 24 hours before your appointment. Although this hasn’t personally affected me since I typically arrive early, I find it frustrating that there’s no reciprocity when the business cancels on short notice.

In fact, over the last year, several of my appointments have had to be rescheduled due to callouts from my waxer. While I understand that life happens, it’s become increasingly inconvenient for me as a customer. Having to constantly rearrange my schedule is frustrating, especially when there’s no consideration or compensation for these last-minute changes.

Today, I received a call just an hour before my appointment letting me know my waxer had called out again. When I spoke with the manager, she explained that the 24-hour cancellation policy ensures the waxer is compensated, but didn’t address how the company plans to compensate customers for their time when the business cancels last minute.

When I brought up the cancellation policy and the 50% fee, the manager asked if I had ever been charged those fees. I replied that I had not, and she then asked why I was bringing it up if it didn’t pertain to my specific situation. Additionally, she mentioned I can take my services elsewhere if I am not satisfied. This left me feeling dismissed and invalidated, as though my concerns weren’t important.

At that moment, I realized that as a loyal customer, my time and concerns are not valued here. It became clear that the business no longer cares about maintaining a good relationship with its long-term clients. I’ve canceled all of my upcoming appointments and will be taking my business elsewhere, where my loyalty, time, and money...

I would give 0 stars if I could. It’s very unfortunate how this business is declining professionally. You do come by amazing aestheticians, but they all leave within a few weeks to 3 months and I wonder why. I will never come back here and I’ve been coming here since 2016. Joanna the front receptionist is extremely rude and will talk down to you like you’re plain stupid or beneath her. I make way more than your salary and probably everyone in the establishment but I would never treat anybody in such a manor. If my appointment is at 12:30pm and I am in the building at 12:37pm and there’s a 7 minute grace period how am I late if a customer is being checked out in front of me and I’m not at the counter at 12:38pm and now I’m told both of my services won’t be completed because the young lady waxing me is “booked”. And like I said tone is everything. I am 9 months pregnant and if I can’t get both service let me know immediately so I can leave. But like I said I don’t take disrespect lightly especially in a professional setting and YOU need my money. Then when I reached out to the owner she was just as rude for whatever reason and I didn’t even get a chance to get into the details of what happened . She must be doing some type of fraud to stay afloat because there isn’t any way in hell this establishment is making any money with these attitudes and employees constantly leaving and working else where or for themselves. And not to mention they are DIRTY, do not properly sanitize and god forbid they drop waxing beads or sticks on the floor. They will still use them on you. (From an...

Very disappointed with my experience at Bloomfield Wax & Skin Center due to the rude and unprofessional behavior of the front desk staff. I booked an appointment for two services and I called ahead because I thought I might be late for my appointment, and was told that if I arrived late, I wouldn’t be able to receive both of my services. Thankfully, I arrived on time (even before the 7-minute grace period), but the waxer still informed me that they might not be able to do both services. When I asked why, I was directed to the front desk, where the receptionist told me that they had factored in the two minutes I spent in the bathroom into my appointment time. This was a complete idiotic and inhumane response, as it suggests that customers are not allowed to use the restroom prior to their appointments, People pay for quality services, Including good Customer Service, and although they offer lower prices than other waxing franchises, unfortunately, they do not deliver good service. This is not the first poor experience that I've had here. Their turnover rate is high and the staffing is inconsistent, and the waxers sometimes solicit tips, which is very off-putting. I will not be patronizing this establishment again and I would not recommend this...