GameStop — Attraction in Blue Springs

I won't return to this location any time soon. Horrible experience twice in a row with the same employee. I am assuming she is a manager considering the way she was openly and rudely barking at the other employee about stickers at the register and babbling about not bothering her when she is not there with drama between two employees. She acted horribly annoyed and rolled her eyes when we came to the counter and barely even looked at us and asked the other employee to check us out. The other employee was searching for our games but kept stopping to talk to what I believe to be the manager. In the middle of our transaction the employee even stopped to whisper something to the manager. In the middle of our transaction! I am a manager of a retail store. 1 I would never be openly talking about employee issues in front of customers or allow my employees to. 2 being a manager of a retail store you are expected to show at least SOME knowledge customer service, which this girl did not. Then the "manager" was checking out another customer, with a headset I believe. I was baffled when she said to the customer that she isn't supposed to say this but that when the year warranty was almost up if nothing was even wrong with the item he should still come and swap them out for new ones. I can't believe the company is okay with this type of behavior. I have never dealt with anyone like this at vintage stock which will be getting my business until this rude employee is gone from this location. The first bad experience I had with her I ignored because everyone has bad days and that's understandable. But that was obviously not the issue...

I have been in this game stop 3 times this year, to drop cards off for grading, to pick up, and to buy a new game. Each time I have dealt with the same person behind the counter.

I'd say if you are new to gaming or a parent and want to support your kid, the lady would probably be helpful, but would also probably shove things in that you really do not need.

Instantly adding the warranty on products and not asking first if the customer even wants it is bad business practice. Saying under your breath "Well just go to target to buy your games" after a customer asks to have the useless warranty removed, is poor. I will take their advice however. There is a reason why this location has so many 1 star reviews. Go next door to target and have a better experience instead of trying to be up sold every two...

The customer service that I received today from GameStop was absolutely top notch! I had some trade-ins and the guy that waited on me was very informative and helpful (my son is the gamer and I'm a pro member on his behalf, but I was clueless to some of the advantages I was missing out on)! When I got home, I realized that I had lost the card that was provided for store credit (I was going to use it for Christmas)! I called the store and the girl who answered was very sympathetic and very helpful. She even went out to the parking lot to look for it! Then she called me back and advised that I should contact customer service immediately so they could wipe the card and reissue it. I did so and even that guy was super helpful, super nice and he helped me save Christmas for my son! I highly...