Best Buy — Attraction in Bolingbrook

Mr. Randy who is an assistant manager is very rude and sarcastic. He went toe toe with me in a disagreement argument with a customer in line behind me hearing all of this regarding a return which I had the receipt. But Mr. Randy stated that I was out of the return policy date. I had come into Bestbuy for some help awhile back and spoke with one of the employee regarding an adapter that I needed to be able to listen to my tital music in my car. I bought the adapter that the employee suggested that I needed. A few days after buying it, I opened the package to plug up the adapter in my car and nothing happened.. I was still unable to play my music. Well, I travel a lot and I wasn't able to take the item back right away. Now that I'm off for two weeks I was returning the item back. I was informed by Mr. Randy that because the package was open and they can't resale it and that they would take a lost he couldn't take the item back. Now to remind you this package only cost $26.00 that was opened and out of return policy. So, customers when you buy an item you better make sure it's the right item because after you open it... You are stuck with it. You only get two weeks to return something back. It was how he handle the matter I guess he was trying to impress the young lady Krystal who called him up to the front. He damn near sholved my receipt back at me. I can tell that all his employees are scared of him and he has them trained. Mr. Randy even stated to me that I haven't bought anything in a year from Bestbuy, when he looked my account up... Who says that to a customer, and that wasn't true. When I shop in Bestbuy I don't always use my Bestbuy credit card. SMH... In my opinion I felt that; that situation could have been handle better than that. I'm still in a disbelief because I can't believe how he handle the matter. And Jon who is the overhead store manager spoke nicer but didn't try to rectify the situation either. I guess he didn't want to go against Mr. Randy. Bad management on both managers. I will never shop out of this Bestbuy again, or probably any Bestbuy with that type of return policy and I will be writing a letter to upper management regarding my incident. I will go more into details on the situation. Bad service.!! To all the customer's that shop in this Bestbuy or any Bestbuy when you need help maybe it's best to go straight to a manager because the employees are not trained well. please be aware that you have only two weeks to do a return and you can't open up the product that their employees/s suggested you to get. The return policy is awful because if you shopping for Christmas in you get a gift for someone three weeks before Christmas because of a sale and come to find out after they open the gift and realizes that it was the wrong gift and they return it... Be aware because now the package is opened and they won't take it back. Mr. Randy needs more training classes on how to talk to customers. Because when enough customers stop shopping at Bestbuy and sales are down... upper management will know why.!!! Mr....

The tail of 2 opposite experiences. Our in store experience at Bolingbrook was generally positive from an in store customer service experience perspective; the sales representatives were generally helpful in store and provided us with decent service from a product knowledge and scheduling perspective. The up selling was expected. Even when we needed to visit said store to reschedule products and services it was ultimately satisfactory if sometimes clumsy. Our major issues(yes plural), will ultimately drive us to never shop at BestBuy or use their services again(including geek squad). I only hope they take this feedback on and address their customer service experience, or in our case lack there of. I’m in the industry of understanding the importance of positive customer experiences so I genuinely offer our feedback as a challenge to improve. So; 1. Is the fact that a) we paid handsomely for the annual “geek squad” and were promised our new oven, washing machine and dryer (all totaling many thousands)would be installed efficiently and effectively with fully certified electricians to complete the installations. While scheduled efficiently, This did not happen; they reneged on installing the oven altogether saying they were not certified electricians(through we were promised the same) …it currently sits in our garage. The washing machine and dryer were installed; the dryer door was damaged and the installer said someone else needed to do the door opening direction changes for extra( we have found out that this should have happened)The dryer exhaust is not flexible and the bestbuy exhaust is rigid and means the dryer sticks out and extra 5 inches; a nightmare in a small laundry; To add insult to injury we gave a tip, being new to the US; we were a little ignorant of protocol. We will not make mistake again and put it down to cultural inexperience! 2. is the subsequent telephone customer service; in between the intervening visits and since our last visit; it has been awful and maddening in equal measure; being passed from dept to dept; on hold for ever; calls being cut off and hour into engagement….having to start over and over again….we are now a week into our attempts to get things rescheduled…still no success….Bestbuy this must get better….it is woeful…..from very disappointed and shocked...

It started of good but it all went downhill from there. Went to the store to order appliances for kitchen and laundry room. We got protection plan for all of them and because of that we got free installation. It took them 3 hours to place the order and run our credit just to let us know that we are not approved so we paid in full for the whole order. We should have not gone through with it but we did that mistake because time was vital to us. One of the appliances was canceled a week after ordering because they could not find where they had it stocked so we had to go to the store and reorder it. The rest of the appliances were delivered 3 weeks after placing the order. The washer and dryer were not installed correctly because one member of the installation crew said "We don't really know how to install them, you have weird pipes" and they brought the pipes. We had a leak and had to call a plumber to reinstall the washer who told us that it's all the fault of the crew that did the installation. It ruined our new flooring. The best buy installation team were not even able to install the kitchen appliances at all because they have a different team for every different appliance. So after another 2 weeks, another installation team came and again could not install the fridge or the oven or the microwave because we still haven't connected the water line for the dishwasher. Made no sense. Those 3 appliances don't need water but I guess they install things in a certain order. Again, doesn't make sense. Finally, we schedule installation for the 3rd time and it is scheduled a week in advance. We confirm with them that they are coming a day prior and they never came nor did they call on the installation day. So we called them and they gave us an excuse that they could not find a specialist so they rescheduled us for 2 weeks from that day. We have been living without a kitchen for 2 months because of the incompetent employees of this company and their installation consultants. Do not buy from here unless it's something small and you can purchase and take home with you right away. Terrible service!...