Best Buy Bridgeton Outlet — Attraction in Bridgeton

I recently visited the Best Buy outlet in search of a washer and dryer, hoping to find a good deal. However, my experience at Best Buy turned out to be extremely frustrating and left me deeply disappointed. Allow me to share my ordeal, which highlights the store's dishonest practices and lackluster customer service.

Over the course of two weeks, I made multiple visits to Best Buy to carefully examine the various washers and dryers available. I had my eye on an LG matching set, specifically a model that seemed promising. Each time I visited, I noticed the same 3-4 washers and dryers on display, priced at $487 and $572 respectively. Considering the importance of this purchase, I wanted to be absolutely certain that I was making the right choice.

During one of my visits, I received assistance from an associate named Keegan, who initially appeared helpful and knowledgeable. He pointed out that the washers I had selected were not the best options due to some flaws indicated on the tags. I appreciated his advice and he guided me toward a supposedly better option within the same model and price range. Feeling satisfied with his help, I decided to make the purchase a few days later.

However, my happiness was short-lived when I received a call from the store manager, Ashlynn, a few days after my purchase. She informed me that the washer I had bought was actually broken, with a severely warped drum causing an imbalanced spin cycle. To my surprise and frustration, she claimed that there had been a mix-up with the tags, resulting in the washer I thought I had chosen being priced an additional $150. Naturally, I argued that it was not my fault and insisted that Best Buy should honor the original price due to their mistake. Alternatively, I suggested selecting one of the other perfectly fine washers I had seen during my visits. Unfortunately, Ashlynn informed me that the remaining three models had already been sold that very day, leaving me with no choice but to settle for the defective washer they had taken off the floor. Reluctantly, I agreed to pay the extra amount over the phone, fearing further delays in the installation process.

Reflecting on the situation, I couldn't help but feel scammed and deceived by Best Buy. Such underhanded practices are reminiscent of a shady used car lot rather than a reputable retailer like Best Buy. I promptly requested a refund, expressing my dissatisfaction with the entire experience. Moreover, I voiced concerns about the negative impact opening and later closing the Best Buy credit card would have on my credit score. Ashlynn directed me to contact customer service for further assistance, but this only added to my frustration. After enduring a two-hour-long ordeal, being transferred to six different representatives, I was told that all issues should have been handled in-store and that I shouldn't have been directed to call them in the first place. To my disappointment, my request for a call from the same location, where I made the purchase, was disregarded, leaving me without a satisfactory resolution.

This entire experience has forever tainted my perception of Best Buy. It is disheartening to realize that a company I once trusted can resort to dishonest practices and exhibit such disregard for its customers. As a result, I have decided to take my business elsewhere, specifically to Costco. Not only did I find a newer model there at a lower price, but they also offered a free warranty and installation, which Best Buy failed to provide. I strongly urge you to save your money, time, and the unnecessary stress by avoiding Best Buy. Trust me, there are better alternatives available that value their customers and provide a more honest and reliable...

I had the worst experience at this Best Buy Bridgeton Outlet. Last night we were trying to buy a stove, that was ticketed as in excellent condition. After looking closely, we noticed two dents and two scratches. We asked an associate, which was trying to be very helpful, about a further discount, since it had some flaws. He stated the computer system was down, but would try to get it lowered. We were there until after 5:30, which they close at 6:00, but he was unable to help. He would have it taken care of the next morning. I returned the following day to see it listed as fair, instead of excellent, but also an increase in price of over $1,000. They were unable to match or lower the original price. I was told the price was adjusted the day before to the higher price around 3:15pm. I stated that I was still there until 5:30 and was told I would have to wait until the next morning. I asked the management, who I could talk to above them, but was told it was out of their hands. Corporate was in control of pricing. I did not get a number or name of anyone to talk to above local management. I had said a cuss word, in my rant of displeasure and was told to stop cussing. I stated that it was not directed at you, because it was not. He proceeded to talk to me as if I were a child, being disciplined. I then cussed at him and he asked me to leave. Before I left he stated “ does that make you a big man”. I was told that I was no longer welcome at this location. To summarize, I was wrong for cussing, but I did not get the service I requested from management or a professional response. If this is how they do business, then my suggestion would be to spend your money elsewhere. Thank you...

This store is awful. There's no organization - somehow if you order online you'll supposedly receive the item you order but if you walk into the store no one has any idea where (or what) it is. No one ever dusts or cleans so the store seems musty and appliances in the back are covered in dust.

We went in yesterday to try to find a washer listed online for under $650. The site showed they had one in stock in 'satisfactory' condition so we wanted to see what damage it had. The young male employee that was working kept asking if we wanted help - when we finally said yes he walked up and down a few aisles until he found the same model for a more expensive price after arguing with me that 'every item they carry is open box satisfactory condition.' What the hell is the point of rating the condition then? 🙄

When he pointed to the washer I told him the price was wrong so that wasn't the one I was looking for. Without looking he told me it must be in stock at another location. I showed him where it stated the store location - because I can read shockingly enough - and he quickly made an excuse that the online pricing was different. I told him the site specifically stated there was only one in this condition with this price in stock (there were many at the price point he showed us) and he repeated again that the online pricing was different.

It wasn't worth the headache of arguing with him when he clearly had no desire to actually look, do any research, or make a sale so we walked straight past him and out the door.

If you want something cheap, get it from Amazon, Walmart, or literally anywhere else. If $50-$100 won't break your budget though, just go to the real best buy...