World Market — Attraction in Brookfield

Very frustrating experience with World Market. Ordered online some chairs but tried to cancel the next morning (literally less than 12 hours when the status was still "label printed") as the store told me they would be able to order them for us for 15% off and free shipping. The customer service line told us they'd cancel our order once it was rerouted to the warehouse.

We kept calling since we kept getting shipping updates and they assured us it was being rerouted. Low and behold they shipped to our house. Now I have to fit 3 giant chair boxes into our car and return to the store. Customer service told us the store would be able to give us a full return including shipping. However, once we got to the store, the store manager told us we wouldn't get the shipping fee returned and since the tax is different between our house and their store, we wouldn't get that back either (~$65).

I told her that's not what customer service told us and she said thats not her problem. She had a terrible attitude the whole time, making huffing sounds and cutting me off and full on telling me to stop talking when I tried to explain what happened. She literally seemed more agitated with having to deal with our return than I was, and shes getting paid to be there, whereas I'm using my free time, gas and energy to return chairs that shouldn't have been shipped in the first place.

Overall the two chairs that we did keep we love, and most of the in store representatives were great; but the store manager was incredibly rude and the overall online experience is something that makes me skeptical to ever shop at World...

I was a Loyal Customer. Faithful. Until I was cheated on....But like a Bad marriage, I had to part ways. I had the misfortune of misplacing my receipt for curtains I purchased. I was told over the phone my receipt could be looked up. When I went in, I was told the opposite. I didn't want the money back. I wanted store credit. Management refused. TWICE....This was my experience.

Never do business with a business that doesn't value it's customer. I try not to blame everything on Race. I really do. But what I was told on the phone and when I appeared in person changed within the blink of an eye. I called customer service about the situation and was told it was unusual. But some stores have different policies, she said....

In the end I concluded that it boiled down to Managerial Exceptions. I'm a Senior Citizen. I'm lucky to find my shoes in the morning let alone a...

This shop brings the magic of the world that melts your heart. Lots of styles of gingerbread houses including Frosen 2 @ only 10.99. If you hadn't had a Fresh Stolen you'll be able to get one here in multiple sizes and one that fits into a St. Nick stocking. Lots of Advent calendars in different shapes and sizes, even Twelve Days of Christmas that you can put together yourself and insert your own little gifts. The Isles are wide and easy-to-navigate. The staff is very helpful and kind. You don't see them on cell phones!!! They are sticking shelves while always making loops around the store to ask if you need assistance. The store also has Silly gifts make 99 cans of beer on the wall which contains 99 cans and a shelf. Beers wine and liquor from all over the world. And if you're into whiskey there's all sorts of food gifts by Jack Daniels and other...