QDOBA Mexican Eats — Restaurant in Brookfield

Wish I had looked at these reviews before trying this location! Seems everyone is having the same issues for the last several months and they STILL haven’t been addressed properly. Stopped in 4/1/25 at 2pm. The server had a horrible attitude, he was Hispanic with glasses (I’m mentioning this so you know who was so rude and ultimately refused to serve me since he would not give me his name). I’ve been going to Qdoba a few times a week for the last couple months and I ALWAYS get extra guac on my burrito bowls and buy a large side of guac. This is the ONLY location I’ve been to thus far (out of 6 locations) that uses this tiny scoop for their guac that all other locations use for their salsas and cheeses and when I said I wanted extra and made it clear that i understood it would cost more, they still only gave me about a 1/3 of what EVERY other location has given me. Like I said, for some reason this location was using a salsa scoop for their guac and had the guac spoon off to the side. When I questioned the amount the server had given me after I asked for extra that I’d gladly pay more for, the male with glasses, got very upset and said all the other locations were doing it wrong and then took my food and slammed the two burrito bowls we were almost done building into the garbage! He just wasted all that food because I questioned how much guac he was giving me when I made it very clear I was willing to pay extra for it. How ridiculous is that? Dont even bother coming in here. Customer service is nonexistent and This place will RIP YOU OFF ON THE GUAC! You’re far better off taking the time to drive to the location on 76th Street in hales corners. I just left that location and they use the normal spoon for the guac and gave me PLENTY when I asked for extra the same way I did here. They also gave me 3 large bags of chips with my 2 bowls and my large side of guac. The women behind the counter were polite. It was nothing like the experience I just had on bluemound road. I will NEVER return to the location on bluemound and will tell all my friends about it as well. I included a pic that shows how much guac they gave me at 76th street and that’s after I ate some of it. And they weren’t rude in any way. Avoid this location at all costs, especially if you enjoy their guacamole because they’re ripping you off here BIG TIME. I’m more than happy to pay extra as I had told him, but they give you so much less than everyone else does, and that includes when they added the so called “extra”. Their “extra” is less than all other locations normal amount so it’s honestly not worth it. No way was I going to pay extra for less than what I normally get before asking for extra in Whitewater, Johnson Creek, Madison and on 76th street. According to these employees, all these other locations are doing it wrong and they’re the only ones doing it right. Ha! Yeah right. This place rips you off and if God forbid you ask why it’s not the same as other locations, they lose their temper and throw your perfectly good food in the trash and basically throw you out by throwing your food out which is ultimately the same as refusing to serve you-all because you asked a question & you want what you were more than happy to pay extra for. Well the joke is on this rude server cuz I’m a good tipper & The Qdoba on 76th was right on my way and I was more than happy to give them my business instead and properly tip them as well. The employees here are unprofessional, rude and not worth dealing with when there are SO many other Qdoba locations that will treat you far better than they do & not rip you off at the same time. Avoid at this place at all costs!!! I’ve never been so mistreated by a server in a restaurant before. Judging by these reviews, they should just close this location down! Will never return and Will gladly give other locations my business from now on. It seems like they’ve had these issues for years and they refuse to fix them....

Reason I give 3 stars mainly because of the staff. The food is great and never disappoints but on multiple occasions when I come in I feel some of the staff is very rude and condescending. There's always a better way to explain things for example I didn't notice the list of ingredients on the glass when I was telling the employee which cheese option. There could've been a nicer way to tell me the ingredients are listed here, but the way it was said made me feel dumb and little. Another time someone else tried to rush me out the door on a slow weeknight. I understand these people work hard and being short staffed doesn't help and I commend the hard work but you should be very careful with how you deal with people especially those who worked in the food industry before and who shows empathy because of this. I don't like to come in demanding and I've been there before where I have been mistreated on multiple occasions by customers but employees too? I get it, bigotry is increasing but for crying out loud when in a business situation put your differences aside and learn to treat not only customers but other people with the utmost respect. Which is also why for someone who always tips when accepted, this time I did not because of how I felt. Please brush up and polish the attitude staff, I promise not every customer is rude. Please be respectful next time especially to those who have been in your shoes and know what it's like working long hours on your feet and getting mistreated. I am sorry I had to leave this long winded explanation but I do feel very bothered about the past couple experiences I've had at this location. Unfortunately this is the closest to my job and my home and we should all feel welcomed regardless of how we look because I love Qdoba and it's food and this location is very convenient but man the attitude of the staff has to change. It was never like this until recent. Again not asking for anything special, I just want to be treated the same as everyone else and not feel belittled and discriminated. Just basic bare bone respect which shouldn't...

Worst customer service ever! I placed my order online for delivery. When I received my order, I was missing one meal and 2 bags of chips. I tried calling the restaurant to discuss my missing items and I received a recording after many rings stating no one was available to take my call and then it disconnected. I had to call 4 times before someone answered. When they finally answered the phone (with Rap music blasting in the background) I asked to speak to the manager, which she stated she was. When I explained that I was missing items from my order "Z", the manager, said "oh yeah we have it right here, you can come and get it". She said it was very hectic and it was not included in the bag. I told her that I placed the order for delivery for a reason. She did not seem to care. After arguing for several minutes, I said fine I will come and get it but I want my entire order refunded. She said she couldn't do that. After much frustration I asked for her managers name and how I could reach them. She told me Javier was her manager and told me I could call the store the next day. Once I was at location to pick up my missing meal and missing chip, she and other workers were quite rude. I also again had to argue that I show have received 3 bags of chips but only received one. I tried calling the next day to speak to the manager twice and of course no one answered the phone. I will no longer come to this location after the horrible customer service. They did not offer one thing for my messed up order. I DO NOT recommend this...