Many of these prior reviews are from staff, others during my stay posted similarly negative reviews to mine that have since disappeared without a replacement in the positive, and were quickly replaced with a wave of good reviews. Take that as you will. - I want to add that I was at the program last year and things could have changed to preface this. I attended for psych exclus.
Program regularly lied to people, particularly out of state patients, about available treatment in order to get them as a patient (eg- “bringing in” outside professionals) Program did not follow proper procedure for trauma informed post traumatic growth model of care.
This facility prioritizes the “ones who nobody else will help”. This seems good, until a predator is present or an extremely aggressive person with active abusive behaviors is perpetuating that harm during their stay.
Valor allowed a child predator into trauma processing groups with survivors of similar, all while they were consistently OPENLY sexually pursuing folks in group. I processed something identical to what they did with them in the room. They once described their “type” in group that was their exact victim profile. Staff knew this, staff heard this and staff was present for much of the pursuit. allowed it because “there was an attempt to grow”. I gave this person out of program resources, and it was ALLOWED because “they’re not functional enough to pursue”.
The 2nd had active abusive behaviors and major anger issues, their recovery was CONSISTENTLY prioritized over the recovery of others because “they’re trying and people who do these things often don’t try”. Not only did this persons direct, inexcusably aggressive actions fling myself and others into PTSD episodes/general trauma response in groups multiple times, but the treatment team (particularly Jacob and the program owner) treated this as a teaching moment and a good thing rather than a sign that someone’s behaviors required a higher level of care as to not impact the treatment of the majority present. It’s disgusting.
Program integrated guilting and a level of manipulation into their care model. Every therapist was burnt out, and sexism was tolerated by therapists. The program SEEMS more queer informed than they are, they do better than others but there is a deeply uncomfortable undertone I felt as a transmasculine individual that was noticed by others, particularly in Jacob (cis gay man who seemed to think he’s incapable of bias towards others in his community or harmful action incl sexism due to his queer status.) Others I know had to seek further care to undo the damage done by Jacob in particular. Think tough love without consideration of impact, if you were a survivor of the TTI You know what I mean.
Any attempts to bring up my personal concerns were met with dismissal, or redirection onto my past trauma as a cause. I may have been traumatized by a residential facility in my teens, but that does not leave me incapable of processing bullshit that others who did not have my history also noticed. + weaponizing survivors past experiences to downplay your own harm is DISGUSTING, and not something a truly trauma informed facility would EVER do. The only thing that helped me during my stay was discussion with other patients, to a point where we were basically taking aspects of each others treatment into our own hands to a point that was UNACCEPTABLE. It’s an environment ripe for the formation of codependency. Turnover rate for staff is very, VERY high and it’s clear why. Ethical professionals don’t run like this, it doesn’t take someone with a degree to understand that. Not like the owner gets that, he pulled out the “who here has the qualifications” card to a few of us as if we are incapable of reading and understanding the widely accesible generally published standards they as a facility are expected to meet to be considered ethical. It doesn’t take a degree to understand that, or process empirical data of the harms of certain methods. Do better, or admit you’re...
Read moreAs a family member of someone who received care at Valor, I cannot express enough gratitude for the compassionate, professional, and transformative experience they provided. From the moment we walked through the doors, the staff made us feel welcome and understood. They listened to our concerns, answered every question with patience, and ensured that we felt like true partners in our loved one’s care journey.
The facility itself is warm, inviting, and thoughtfully designed to create a safe and calming environment. It’s clear that every detail—from the layout to the resources provided—was carefully considered with the patients’ well-being in mind.
What impressed me most was the individualized approach to treatment. The team didn’t rely on a one-size-fits-all model; instead, they tailored a care plan that addressed my loved one’s specific needs and challenges. The combination of evidence-based therapies, group sessions, and life skills training gave my nephew the tools he needed to thrive not only during his time at the facility but also after returning home.
Communication was another standout feature. The staff kept us informed every step of the way, offering updates on progress and suggestions for how we could best support our loved one. They even provided resources and guidance for our family, helping us better understand the healing process and our role in it.
It’s rare to find a place that blends clinical excellence with genuine human kindness, but Valor does just that. I am forever grateful for the care they provided to my family and would wholeheartedly recommend them to anyone in need of behavioral health services. They’ve not only helped my nephew find hope and stability but have also brought our family closer together.
Thank you, Valor for your dedication, empathy, and unwavering support. You truly make...
Read moreValor is an excellent program that changed my life in such a way that I see and view the world and my life from a different and clearer lense now and I am forever grateful for that.
The therapists not only are highly qualified and knowledgeable, but share experiences of there own struggles allowing the patients to see that they are no better but also understand on a deeper level what patients are going through themselves without any form of judgement.
Valor for me is like a family. Once you get through the doors and the first few days and break the ice with everyone, who are very welcoming, you’re family and truly taken care of 24/7.
I, personally went through the hardest most devastating time in my life by receiving unexpected news in the middle of my session there about my father dying. Not only was my personal therapist there to support me wholeheartedly, but the entire staff and my peers gave their condolences and checked in on me throughout my grieving process. Without them I truly don’t know where I’d be today.
The CEO outdid himself by creating such an environment that is run so efficiently and smoothly that you wouldn’t think that it is a behavioral center but more of a family looking out for one’s well being in an environment that has superb help on site and at the separate immaculate living quarters, to help you 24/7.
Thank you to my Valor family for supporting me and being there for me and for showing me that I indeed DO have a bright future to look forward to and changing my life for the better.
Love and miss you all.
Best...
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