GymIt — Attraction in Brookline

Pros - 24/7 during weekdays so lots of flexibility, broken machines don't seem to stay broken, relatively clean facility, prices are reasonable

Cons - They have a webpage for your payment and membership, but most changes to membership have to be done in person (upgrades or purchases can be done, but not downgrades or cancellations). Kind of a scam in that regard.

I really like this place. I work odd hours so typical gym hours don't quite work for me. This was close to my work, so I could go straight from there, so I signed up. Their equipment is fairly clean and staff do a decent job maintaining them.

I'm not sure if this person still works there, but there was someone that was always there late at night. They were friendly at first, and I really liked that. That, however, was a ruse. One day, they started pitching to me a pyramid scheme. They wanted me to sit down with them outside their work hours and persuade me to join them. I stated that I was uninterested, but every time I showed up, they would make the new pitch.

I began to go to the gym less and less to try to avoid them. Additionally, I changed my place of employment, so it was now a decent drive there and was no longer convenient. They have a webportal for management of your account, so I tried to cancel my membership there. Looking around, I couldn't find anything regarding cancellation. So, I called to try to get an answer. I was informed that I couldn't cancel through the web portal or by calling. I had to come in to the facility...

This is a business tactic, which is a tad scummy. There is absolutely NO REASON you can not cancel through a website or on the phone. They claim it's for security reasons but it's for the following two. If it's inconvenient to come in person for you, that means you won't cancel the membership right away. And you may forget even. They want to be able to convince or pressure you into...

Awful management. It was a painful process to cancel my membership (and called me a lair in front of my face). Finally cancelled my membership at Dec 2021, but I was still getting charged by this gym for random 1 dollar charges until Dec 2022. Asked their staff, they confirmed that those 1 dollar charges do appear in their system but the reason of those charges are not shown. So what is it? Is gymit actually stealing money from me? I'm afraid that if I freeze my card and refuse to pay, they'll send me to collection!

P.S. This was my favorite gym. I used to go to this gym everyday during my undergrad @BU, I did not cancel my membership during my almost 2 years of the remote classes during covid because I wanted to support gymit. But after I graduated, I had to cancel my membership, and that when this nightmare began. I am really really disappointed by this gym.

Response to the owner: First, I do not say that gymit refused to cancel my membership, it's simply painful.

Second, Not all of my emails are replied. I have two emails to the support team that are never replied.

Third, The support team finally canceled my membership on 6/14/2022 (via email), but I was still getting random 1, 2 dollars charges until Dec 2022 and there's no explanation for those charges.

Fourth, I did update my billing information on Dec 2021 in person as I didn't want to share my card...

This gym is a great deal for the average person: GREAT price, good variety in equipment, locker rooms/showers, drinks/snacks available to buy, personal training available, and I think in non-Covid times they may do group exercise classes(? I only joined in September so I’m not too sure). For very serious heavy lifters this might not be the ideal place, but even then I think there would only be a few things missing in terms of weights/equipment and it‘a still an AWESOME deal for the price. I only give 4 stars because the staff members that I have interacted with aren’t very customer-oriented (at least during the hours that I visit). I typically come in very early in the day, and I get it—everyone in the gym is still waking up and feeling a little tired. But it’s very rare for me to get even a “hello” or “good morning” from the folks behind the desk. I also often stand there for quite some time trying to get the scanner to recognize my phone to check in, and usually the staff members continue to sit on their phones without helping me. When I have spoken to them they’ve been perfectly polite and helpful, and they always do the other aspects of their job (like filling wipe bins or reminding customers to keep masks on etc). I just wish they were a bit more outgoing I guess. I’ll continue to work out here and would still recommend this gym to others despite this slight...