OTTO — Restaurant in Brookline

We’re visiting from Florida, but all of us have such a love for Boston and were so excited to finally be here. After driving 5 hours (with traffic!) from Philly, we checked into our hotel and looked for something nearby to eat. Otto’s Pizza by the Armory Street stop seemed like the best option, we walked about 12 minutes, and now I can truly say it was worth every step.

The food was great, the view was nice, the game was playing on the TV, but what really made the experience special was Jose.

Otto’s isn’t a full-service restaurant — it’s more of a kiosk setup and Jose was the only person working the front. He was taking our order (for 11 people — two families!), helping with drinks, answering questions, and doing it all with such patience and kindness. You could tell he genuinely cared about making sure everyone was taken care of.

At one point, my dad’s pizza was taking a little longer, and Jose came over and gently said, “I’m so sorry! we were out of pineapple, so I ran to the store really quick to get some.” My dad told him he didn’t have to do that, that we could’ve picked something else, and Jose just smiled and said, “No, it’s honestly one of our best pizzas, and I really wanted you to try it.”

That kind of thoughtfulness is rare. He didn’t have to do any of that, but he chose to and it showed just how much pride he takes in his work and in treating people well.

Also, a big shoutout to the person working hard in the back making all the fresh pizzas and everything came out hot, fresh, and delicious. Together, they made our first night in Boston feel really warm and welcoming.

Thank you, Jose. You’re not just great at your job , you’re a genuinely good person, and we...

I purchased 2 pizzas on gluten free crust. People rave about Otto pizza, but I must have caught them on an off day, because while I love the array of toppings I can choose from, it was just good not great. It did arrive nice and warm, which is more than I can say for my last pizza delivery that was from a location much closer.

One order was wrong, and the other was not right either, and one side of the bottom of the pizza crust was charred- and not the nice pizza char, but had a burnt taste.

What was supposed to be a 4 cheese pizza with extra sauce butternut squash and roasted garlic instead had ricotta and parsley.

The pepperoni pizza had the mushrooms, but almost none, and only one one side really when it was supposed to be the entire pizza. I was wondering if they ran out but didn't think to call and tell me and ask if I wanted something else.

The delivery driver also went to an address down the street. All he had to do was keep driving straight down the street as he was on the street. Told me it took him to another address on the same street. I told him to keep driving straight. It was super weird. I felt like he was filling in for someone else, maybe?

I emailed about what happened and haven't heard back from them. Variety is the spice of life, so go, but be mindful what you paid for may not be...

My friends and I frequented this establishment Sunday night (2/23) and ordered a couple pizzas and a pitcher of beer. One pizza a small and the other a large. They both came out the same size. We mentioned the size discrepancy to each other and that it was not a problem because we ubered and had nothing to do with the extra pizza a large would have produced. Moments later the cook came over and apologized for his mistake and offered to make it right, which we accepted his apology readily and really appreciated him coming over and thought that was the end of it. THEN the manager came over and handed us 25.00 gift card AND a large pizza. He was gracious and had a contagiously exuberant personality. As someone who works in customer service, if we lived in the same state I would make every attempt to recruit him to work for the organization I work for. He’s a keeper and what a wonderful experience! To have not only one employee that not only recognized a mistake he made but to come over and personally apologize, but also to have a second employee/manager who so preemptively had the intuition to go above and beyond is phenomenal. That was wow service and a...