Chase Bank — Local services in Boston

Very disappointed with the service at this Chase bank branch, as featured on Google Maps. The staff member at the front desk showed extremely poor service. An hour before closing, he began stating he was no longer handling any transactions, though he simply chatted with an individual who seemed to be of Indian descent, showing no signs of work. As a private client of this bank, I am shocked and dismayed by this lack of professionalism. They made up various excuses to avoid work, contributing to a very poor service experience. I truly hope Chase pays attention to this serious issue and takes necessary measures for...

The actual worst bank ever. Every time I went to the bank to deposit things, or ask for any help or have any questions it’s so useless. Also, they have ZERO forgiveness if you’re scammed and there’s no emphasis on customer service. Also, they said they would call me back after they closed my account that still had money in it and hasn’t contacted me AT ALL regarding them stealing the money that was in the account at the...

Walk-in service is clearly not welcome here. I saw a couple of walk-in customers get “politely” refused service for not having appointments — even though they had extra staff (two completely free and two with other customers) and no one else waiting at 2 PM. Customers were even willing to wait. But hey, it’s 9-to-5 and paid, so who cares, right? 🙂 Highly recommend booking an appointment in advance —...